English Teacher

Glish; Región Centro; Remote; MXN 134,000 - 201,000; Full time

Job summary

Alorica is hiring a Customer Experience Agent for remote work from Leon, Mexico. You will support customers on behalf of Alorica's clients by answering questions, handling requests, and resolving issues related to products, services, accounts, or transactions.

The role emphasizes empathy, active listening, and clear communication through the client program's channels. The position requires professionalism, problem-solving skills, and the ability to adapt to evolving client requirements and

Job description

MX Leon Remote | Customer Experience Agent | English

**JOB SUMMARY**

The Customer Experience Agent supports customers on behalf of Alorica's clients by addressing questions, requests, or concerns related to products, services, accounts, or transactions. The role delivers professional, accurate, and personalized assistance through the communication methods established for the assigned client program.

The Customer Experience Agent serves as a trusted brand representative, using active listening, empathy, sound judgment, and problem-solving skills to create positive experiences and identify effective solutions. Specific responsibilities may vary according to client requirements and business needs.

**KEY RESPONSIBILITIES**

• Handle inbound and/or outbound customer interactions professionally and courteously.
• Communicate with customers through the channels established for the assigned client program, which may include voice and digital interactions.
• Listen actively, identify customer needs, and provide accurate and appropriate information or solutions.
• Address questions, requests, transactions, and product- or service-related concerns in accordance with established procedures.
• Troubleshoot issues and guide customers through the appropriate resolution steps.
• Remain calm and objective when handling challenging situations and work to de‑escala… [truncated]