Remote Community Operations Lead

120 SFDC Mexico S. de R.L. de C.V.; Ciudad de México; Híbrido; MXN 360.000 - 480.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Well-being reimbursement

Parental leave

Trailhead training

Volunteer opportunities

Descripción de la vacante

Salesforce is seeking a Community Operations Analyst to support Trailblazer Community Leaders across APAC, EMEA, and AMER. You’ll handle inquiries, improve processes, and partner with Events, Marketing, and Product to deliver a consistent community experience.

You’ll work with Bevy and Slack, help leaders navigate tools, and contribute to reporting on program performance. Occasional travel and flexible hours may apply.

Formación

• 3+ years in B2B community operations or related fields.
• Strong organizational skills and ability to work remotely.
• Excellent written and verbal English communication.

Responsabilidades

• Monitor and triage inquiries, resolve questions promptly, and coordinate escalations.
• Keep community members informed and follow issues through to resolution.
• Support leaders through onboarding, ongoing support, and event navigation.
• Identify recurring issues and help simplify workflows to improve leader experience.
• Create documentation to support community initiatives and KPIs.

Conocimientos

Community ops

Operational thinker

Org skills

English fluency

Herramientas

Bevy

Slack

Salesforce CRM

Descripción del empleo

Salesforce is seeking a Community Operations Analyst to support Trailblazer Community Leaders across APAC, EMEA, and AMER. You’ll handle inquiries, improve processes, and partner with Events, Marketing, and Product to deliver a consistent community experience.

You’ll work with Bevy and Slack, help leaders navigate tools, and contribute to reporting on program performance. Occasional travel and flexible hours may apply.