Program & Content Operations Analyst

120 SFDC Mexico S. de R.L. de C.V.; Ciudad de México; Presencial; MXN 420.000 - 640.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Well-being reimbursement

Parental leave

Fertility benefits

Descripción de la vacante

Salesforce is seeking a Program & Content Operations Analyst to join our internal Decoded enablement programs, driving end-to-end execution of high-impact learning content and ensuring our learners gain essential skills to succeed in the Salesforce ecosystem.

You will partner with Product Marketing, Product Management, and Sales to translate complex concepts into engaging training, align content roadmaps with product innovations, and maintain rigorous content standards.

Formación

• 3+ years in Program or Project Management within Enablement Operations or internal communications.
• Ability to produce clear, learner-first content.
• Strong project leadership and executive-ready communication.

Responsabilidades

• Drive end-to-end execution of high-impact enablement programs and internal communications.
• Coordinate timelines, milestones, stakeholders, materials, and deliverables.
• Align program content roadmaps with Salesforce product innovations.
• Collaborate with Product Marketing, Product, and Sales to translate complex concepts into engaging learning.
• Enforce rigorous content standards and lead peer reviews for quality.

Conocimientos

Program management

Content development

Communication

Cross-functional teamwork

Strategic agility

Storytelling

Descripción del empleo

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Marketing & Communications

Job Details About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword -- it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Role Description

We are looking for a self-starting, team-orientated, and passionate individual to join our team focused on GTM strategy and execution. As a Program & Content Operations Analyst for our internal Decoded enablement programs, you help support the strategy and execution of high-impact learning content to ensure our learners gain the skills they need to succeed in the Salesforce ecosystem. You will own a wide variety of initiatives that support the end-to-end execution of our 3 Decoded series to drive confidence in product and pricing updates to build quality pipeline. In this role, partner with Product Marketing, Product Management, and Sales stakeholders to translate complex technical concepts into engaging, easily digestible learning experiences. This is a cross-functional role for a creator or former Account Executive/Solutions Engineer who thrives in a fast-paced environment and is passionate about learner-first design.

Your Impact Success in this role is measured by your ability to drive the end-to-end execution of high-impact enablement programs, create engaging employee communications, and build strong partnerships with global stakeholders. Drive end-to-end program execution for recurring enablement series, coordinating timelines, milestones, stakeholders, materials, and deliverables to ensure smooth and timely delivery. Partner with Product Marketing and Product to align program content roadmaps with the latest Salesforce product innovations. Drive audience engagement by creating clear and engaging internal communications, promotional assets, videos, and program recaps that encourage participation and keep employees informed. Drive quality by enforcing rigorous content standards and leading peer reviews to ensure a learner-first experience. Measure success using key metrics such as audience growth, product confidence scores, learner sentiment, and peer-to-peer KPI comparisons. Advocate for inclusive and accessible content design.

Required Skills & Experience

• 3+ years of experience in Program or Project Management within Enablement Operations, Internal Communications, or employee-facing programs, ideally within a tech company.
• Proven ability to produce clear, easily digestible and learner-first content.
• Project Leadership: Strong project management skills with a track record of hitting deadlines and leading complex projects with minimal oversight.
• Communication: Exceptional storytelling and presentation skills with the ability to deliver executive-ready content for diverse audiences.
• Collaboration: Experience working across cross-functional teams including Product, Sales, and Marketing to drive alignment.
• Strategic Agility: Comfort working in fast-paced, evolving environments, with the ability to simplify complexity and move from strategic thinking to tactical execution.

Preferred Qualifications

• Product Marketing, Solution Engineering, Sales, or Go-To-Market roles within B2B SaaS.
• Technical Proficiency: You have foundational understanding of Salesforce products, or comparable enterprise automation platforms.
• Experience in software Sales, either as an Account Executive or Solutions Engineer
• Experience using generative AI and LLM technologies to build instructional content or assessments.
• Experience writing dynamic communications for corporate or social media.

What We Look For In Every Hire

• Learner-first mindset: You design everything with the Trailblazer in mind, not just internal stakeholder requirements.
• Clear communicator: Your writing and conversations are direct, jargon‑free, and respectful of people’s time.
• Collaborative by default: You seek out other perspectives, share your work early, and give feedback that helps.
• High ownership: You are accountable for your work, proactive about blockers, and remain calm under pressure.
• Curious about AI and technology: You actively explore how emerging tools can improve what we build for learners.

BENEFITS & PERKS

• Comprehensive benefits package including well‑being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!
• World‑class enablement and on‑demand training with Trailhead.com Exposure to executive thought leaders and regular 1:1 coaching with leadership
• Volunteer opportunities and participation in our 1:1:1 model for giving back to the community

For more details, visit https://www.salesforcebenefits.com/

In school, or graduated within the past 12 months? Please visit FutureForce for opportunities

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.