Remote Client Success & Expansion Leader

Valatam; México; À distance; MXN 483 000 - 630 000; Plein temps

Avantages offerts par ce poste

Bonuses and paid time off

Medical stipend

Birthday and work-anniversary bonuses

Gym and wellness allowance

Unlimited online fitness classes

Company events

Résumé du poste

Valatam is seeking a results-driven Client Success & Expansion Manager to lead the Account Management team, protect revenue, and drive growth across our Latin America client base. This is a 100% remote, full-time role reporting to the Chief Operating Officer.

You will coach Account Managers, optimize onboarding, and close upsells through consultative client management. The position offers strong career growth and a compensation package with bonuses and benefits.

Qualifications

• Fluent English and Spanish (C1-C2 level required).
• Proven track record in B2B Customer Success or Account Management leadership, preferably managing remote teams.
• Strong expertise in account retention, churn prevention strategies, and closing B2B upsells/account expansions.
• Advanced proficiency in HubSpot CRM, account health tracking, and pipeline management.
• Experience in BPO, nearshore staffing, or virtual assistant services preferred.
• Dedicated quiet home office, stable high-speed internet (≥ 10 Mbps down / 2 Mbps up), and reliable backup.
• Bachelor's or Associate's degree preferred.

Responsabilités

• Lead a team of Account Managers to maintain retention and expansion targets.
• Monitor account health and manage at-risk accounts to reduce churn.
• Drive upsells by identifying staffing needs and closing placements.
• Oversee onboarding, reviews, and collect client success stories with Marketing.
• Document workflows in HubSpot and ensure onboarding handovers.
• Provide weekly forecasts and monthly revenue analyses to leadership.

Connaissances

Fluent English

Fluent Spanish

B2B Customer Success Leadership

HubSpot CRM

Remote team leadership

Formation

Bachelor's or Associate's degree preferred

Outils

HubSpot CRM

Description du poste

Valatam is seeking a results-driven Client Success & Expansion Manager to lead the Account Management team, protect revenue, and drive growth across our Latin America client base. This is a 100% remote, full-time role reporting to the Chief Operating Officer.

You will coach Account Managers, optimize onboarding, and close upsells through consultative client management. The position offers strong career growth and a compensation package with bonuses and benefits.