Remote Customer Experience & Scheduling Coordinator

Unity Communications; Xico; Remote; MXN 189,000 - 226,000; Full time

Benefits offered by this job

MXN salary

Food vouchers

Telework support

Mexican labor law benefits

Remote work in Mexico

Pacific Time schedule

US client exposure

Professional environment

Job summary

Unity Communications is seeking a Remote Office & Customer Service Coordinator to support day-to-day customer service and administrative operations for US-based partners. The role involves handling calls, qualifying leads, scheduling appointments, following up on proposals, and maintaining CRM data from a remote Mexico-based location.

You will work Monday–Saturday with Pacific Time hours, interacting with customers, managing multiple priorities, and contributing to the customer journey from

Qualifications

• Fluent English communication skills (spoken and written).
• Previous experience in customer service, call center, receptionist, administrative, or sales-support roles.
• Strong communication and customer service skills.
• Excellent organization and attention to detail.
• Comfortable handling phone calls and communicating with customers throughout the day.
• Ability to multitask and manage multiple priorities.
• Experience with CRM or scheduling systems is preferred.
• Proactive attitude and strong follow-up skills.
• Ability to work independently in a remote environment.
• Dependable and committed to following established processes and procedures.

Responsibilities

• Answer incoming calls and respond to customer inquiries professionally.
• Qualify new leads and collect accurate customer and project information.
• Schedule and confirm appointments using scheduling systems.
• Follow up with customers regarding proposals and outstanding opportunities.
• Re-engage older and inactive leads through proactive follow-up.
• Maintain accurate and up-to-date customer information, notes, appointments, and lead statuses in the CRM.
• Respond to customer emails, messages, texts, and chats.
• Assist with invoicing and administrative tasks.
• Support approved customer outreach and marketing initiatives.
• Prepare daily activity reports and escalated issues requiring management attention.

Skills

Advanced English

Customer service

CRM experience

Scheduling systems

Multitasking

Independent work

Proactive follow-up

Organized

Job description

Unity Communications is seeking a Remote Office & Customer Service Coordinator to support day-to-day customer service and administrative operations for US-based partners. The role involves handling calls, qualifying leads, scheduling appointments, following up on proposals, and maintaining CRM data from a remote Mexico-based location.

You will work Monday–Saturday with Pacific Time hours, interacting with customers, managing multiple priorities, and contributing to the customer journey from