Remote Chargeback Analyst — Fraud & Recovery

Menlo Ventures; México; Remote; MXN 300.000 - 520.000; Vollzeit

Benefits dieser Stelle

Health insurance

Annual performance bonus

Christmas bonus

Zusammenfassung

Signifyd is hiring for a Chargeback Investigations role in Mexico. You will manage chargeback files, research fraud indicators, and help merchants recover funds while aligning with company policies.

The role emphasizes hands-on data work, cross-functional collaboration, and opportunities for growth and leadership. Requirements include fluent Spanish and English, 2+ years in chargeback or fraud operations, advanced Excel, and experience with payment processors across regions.

Qualifikationen

• Fluent in Spanish and English.
• Minimum of 2 years in chargeback analysis, fraud prevention, or payment operations.
• Experience with payment processors in NA, EMEA, or LatAm.
• Knowledge of card network regulations (Visa, Mastercard, Amex, Discover).
• Advanced Excel skills (pivot tables, lookups, VLOOKUP/XLOOKUP, macros).
• Strong analytical and data-focused abilities.
• Professional demeanor with confidentiality and discretion.

Aufgaben

• Review, validate, and reconcile chargeback files from multiple processors.
• Conduct high-quality research on card chargebacks to detect fraud.
• Process merchant reimbursement requests per policies.
• Minimize losses by determining liability and disputing friendly fraud.
• Gather evidence to prove transaction validity across sources.
• Collaborate with Customer Success, Product, and Finance.
• Support onboarding and ongoing compliance for merchants.

Kenntnisse

Bilingual Spanish/English

Analytical skills

Attention to detail

Excel advanced

Communication skills

Research skills

Team player

Problem-solving

Tools

Excel

SQL

Looker

G-Suite

Jobbeschreibung

Signifyd is hiring for a Chargeback Investigations role in Mexico. You will manage chargeback files, research fraud indicators, and help merchants recover funds while aligning with company policies.

The role emphasizes hands-on data work, cross-functional collaboration, and opportunities for growth and leadership. Requirements include fluent Spanish and English, 2+ years in chargeback or fraud operations, advanced Excel, and experience with payment processors across regions.