Remote Bilingual Customs & Logistics Support Specialist

Buckland; Nuevo Laredo; Hybrid; MXN 210,000 - 320,000; Full time

Job summary

Buckland is seeking a Customer Service Representative to act as liaison between the company and clients, providing information, answering questions, and resolving issues with accuracy and efficiency.

The role involves onboarding new customers, coordinating with internal teams, and supporting import/export clearance processes at the border. Strong communication in Spanish and English is essential.

Qualifications

• Bilingual in Spanish and English; working knowledge of trade terms.
• CCS designation is required for US NB and CN compliance.
• At least 2 years in customs brokerage or logistics roles.
• Strong MS Office skills and data entry accuracy.
• Knowledge of Mexican Foreign Trade legislation (US SB; MX).
• Detail-oriented with good organization and time management.

Responsibilities

• Provide high level customer service to clients, vendors, and service providers.
• Onboard new customers and assist with account setup and inquiries.
• Coordinate with intercompany departments for client setup and inquiries.
• Manage continuous and single transaction bond activities for the US Northern Border division if applicable.
• Assist clients with import/export clearance of goods at the border.
• Follow up on shipments and provide status updates to clients.
• Review and prepare orders according to client requirements and monitor fulfillment.
• Identify opportunities to meet customer demands.
• Other responsibilities as assigned.

Skills

Bilingual Spanish/English

MS Office

Time management

Attention to detail

Education

High School Diploma or equivalent

CCS Designation

Tools

MS Office Suite

Job description

Buckland is seeking a Customer Service Representative to act as liaison between the company and clients, providing information, answering questions, and resolving issues with accuracy and efficiency.

The role involves onboarding new customers, coordinating with internal teams, and supporting import/export clearance processes at the border. Strong communication in Spanish and English is essential.