Remote Customs & Logistics Customer Specialist

Buckland; Puebla de Zaragoza; Remote; MXN 180,000 - 240,000; Full time

Job summary

Buckland is seeking a Customer Service Representative to act as the liaison between the company and clients, providing product and service information, answering questions, and resolving issues with accuracy and efficiency.

The role involves onboarding new customers, coordinating with internal teams, managing bond activities for the US Northern Border Brokerage Division when applicable, and assisting with import/export clearance and shipment status inquiries.

Qualifications

• High School Diploma or equivalent.
• CCS Designation (US NB and CND only).
• Minimum 2 years in custom brokerage or logistics experience.
• Intermediate MS Office knowledge.
• Strong organization, time management and attention to detail.
• Completion of complex entries.
• Mexican Legislation in Foreign Trade Business knowledge (US SB, MX only).
• Bilingual in Spanish/English (US SB only).

Responsibilities

• Provide the highest level of customer service to clients, vendors and service providers.
• Assist with onboarding and administration of new customers, including account setup in company system.
• Liaison between intercompany departments regarding client setup or inquiries.
• Manage bond activities for US Northern Border Brokerage Division if applicable.
• Assist clients with import/export clearance of goods.
• Follow up on shipment inquiries in a prompt, professional manner.
• Review and prepare orders according to customer requirements.
• Identify opportunities to meet customer demands.
• Other responsibilities as assigned.

Skills

Customs brokerage experience

Logistics experience

MS Office

Bilingual Spanish/English

Foreign Trade Mexican Legislation

Education

High School Diploma

CCS Designation

Job description

Buckland is seeking a Customer Service Representative to act as the liaison between the company and clients, providing product and service information, answering questions, and resolving issues with accuracy and efficiency.

The role involves onboarding new customers, coordinating with internal teams, managing bond activities for the US Northern Border Brokerage Division when applicable, and assisting with import/export clearance and shipment status inquiries.