Customer Service Representative

Buckland; Nuevo Laredo; Hybrid; MXN 210,000 - 320,000; Full time

Job summary

Buckland is seeking a Customer Service Representative to act as liaison between the company and clients, providing information, answering questions, and resolving issues with accuracy and efficiency.

The role involves onboarding new customers, coordinating with internal teams, and supporting import/export clearance processes at the border. Strong communication in Spanish and English is essential.

Qualifications

• Bilingual in Spanish and English; working knowledge of trade terms.
• CCS designation is required for US NB and CN compliance.
• At least 2 years in customs brokerage or logistics roles.
• Strong MS Office skills and data entry accuracy.
• Knowledge of Mexican Foreign Trade legislation (US SB; MX).
• Detail-oriented with good organization and time management.

Responsibilities

• Provide high level customer service to clients, vendors, and service providers.
• Onboard new customers and assist with account setup and inquiries.
• Coordinate with intercompany departments for client setup and inquiries.
• Manage continuous and single transaction bond activities for the US Northern Border division if applicable.
• Assist clients with import/export clearance of goods at the border.
• Follow up on shipments and provide status updates to clients.
• Review and prepare orders according to client requirements and monitor fulfillment.
• Identify opportunities to meet customer demands.
• Other responsibilities as assigned.

Skills

Bilingual Spanish/English

MS Office

Time management

Attention to detail

Education

High School Diploma or equivalent

CCS Designation

Tools

MS Office Suite

Job description

Customer Service Representative

Buckland customers trust us to simplify the complex world of Customs and Logistics by bringing together innovative and customer focused people, processes, and technology. In doing so, we strive to drive the success of all Customers and Stakeholders.

The Role

This position is responsible for act as a liaison between company and clients to provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Key Responsibilities

• To provide the highest level of customer service to clients, vendors, and service providers.
• Assist with onboarding and administration of new customers, including but not limited to account set up in company system, assisting with inquiries, providing solutions, among others.
• Liaison between intercompany departments with regards to potential client set up and/or inquires.
• Apply for and manage all Continuous and Single Transaction Bond activities for our US Northern Border Brokerage Division if applicable.
• Assist clients with import/export clearance of goods through the applicable border.
• Follow up with client inquiries pertaining to shipment status in a prompt, efficient and professional manner.
• Review and prepare orders according to customer requirements and monitor order fulfilment process until transaction is completed.
• Identify and address opportunity areas to meet customer demands.
• Other responsibilities as assigned.

Leadership Responsibilities

• N/A

Job Details

• Reports to Team Leader
• Permanent
• Operations
• Full-time/Part-time
• US, MX
• Remote/Hybrid/Office

Required Qualifications and Experience

• High School Diploma or equivalent.
• CCS Designation (US NB and CND only).
• Minimum 2 years in custom brokerage or logistics experience.
• Intermediate MS Office knowledge.
• High level of organization, time management and attention to detail.
• Completion of complex entries.
• Mexican Legislation in Foreign Trade Business knowledge (US SB, MX only).
• Bilingual in Spanish/English (US SB only).

Physical Demands

• Occasionally bend, squat, kneel, reach above shoulder, and frequently sit, handle objects (manual dexterity), use fine finger movement.
• Occasionally must carry/lift loads of up to 15 lbs.

Work Environment

• Frequently read/comprehend, write, perform calculations, communicate orally, reason and analyse.