Mexico Air Operations CSR: Customer & Customs Coordinator

Buckland; Puebla de Zaragoza; Hybrid; MXN 360,000 - 540,000; Full time

Job summary

Buckland is seeking an MX Air Operations Customer Service Representative (CSR) to manage an assigned customer portfolio in air operations from pre-alert to billing readiness. The CSR coordinates with customs brokers, airlines, warehouses, and internal Buckland teams to meet customer SLAs and SOPs.

The role requires proactive communication, risk identification, and ownership to ensure timely shipment processing and operational visibility across Mexico. Hybrid work arrangement may apply.

Qualifications

• The role requires 2–3 years in Air Import/Export Ops, Customs Brokerage, or Air Customs Operations in Mexico.
• Experience coordinating air shipments and customs clearance in Mexico.
• Bachelor's degree or equivalent experience; international trade knowledge is a plus.
• Strong knowledge of Mexican customs regulations and end-to-end air operations.
• Experience supporting a customer portfolio with timely communication and prioritization.

Responsibilities

• Serve as the primary contact for the assigned portfolio, coordinating with Buckland teams.
• Monitor KPIs and SLAs; communicate status updates and risks proactively.
• Coordinate with Customs Broker, airlines, warehouses, and transport providers to keep shipments on track.
• Translate customer needs into actionable operational tasks for teams.
• Escalate issues with corrective actions and ensure timely follow-up.
• Participate in meetings and maintain documentation of commitments and communications.

Skills

Customer service

Communication

Organization

Problem solving

Attention to detail

Education

Bachelor's degree in International Business or related field

Tools

Microsoft Excel

Microsoft Office

Job description

Buckland is seeking an MX Air Operations Customer Service Representative (CSR) to manage an assigned customer portfolio in air operations from pre-alert to billing readiness. The CSR coordinates with customs brokers, airlines, warehouses, and internal Buckland teams to meet customer SLAs and SOPs.

The role requires proactive communication, risk identification, and ownership to ensure timely shipment processing and operational visibility across Mexico. Hybrid work arrangement may apply.