Remote Bilingual Customer Service Rep (English/Spanish)

Resolv Global; Irapuato; A distancia; MXN 118.000 - 166.000; A tiempo parcial

Descripción de la vacante

Resolv Global is hiring Customer Service Representatives to work from home in Mexico for a healthcare-related customer service program. The role requires handling inbound calls, providing clear information, and delivering a professional, empathetic customer experience.

You will assist health plan members with transportation services and other support programs, while meeting performance goals and HIPAA/compliance requirements. Training and required meetings will be conducted on camera.

Formación

• Minimum 6 months of inbound contact center experience OR transferable healthcare experience.
• Fully bilingual in English and Spanish.
• Excellent verbal and written communication skills.
• Strong data-entry skills and attention to detail.
• Ability to adapt to a fast-paced call environment.
• Comfortable handling difficult or emotional customer situations.
• Professional and courteous communication style.
• Ability to work independently and manage competing demands.
• Moderate experience with Microsoft Teams, Outlook, and Word.
• Must maintain a professional appearance and demeanor.
• Must be available to be on camera during training and required meetings.
• Must meet attendance and punctuality expectations.
• Must have a download speed of approximately 80-100 Mbps.
• Must have an upload speed of approximately 12-20 Mbps.
• Must have a quiet, distraction-free workspace during scheduled working hours.
• Must have no conflicting responsibilities that would interfere with scheduled work hours.
• Must provide their own equipment to perform the job.

Responsabilidades

• Answering inbound calls from health plan members and representatives
• Listening carefully to understand customer needs and responding professionally
• Providing accurate information and assistance regarding available transportation services
• Handling customer questions and concerns with patience, empathy, and professionalism
• Entering and maintaining accurate customer information and data
• Meeting established performance and quality expectations
• Following all HIPAA and compliance requirements when handling protected health information (PHI)
• Escalating transportation or customer service concerns to the appropriate leadership team
• Participating fully in required training and coaching
• Completing all required compliance and training courses
• Maintaining professional conduct and appearance during training and ongoing coaching
• Participating on camera during required training and meeting sessions

Conocimientos

Bilingual English/Spanish

Inbound call support

Data entry

Professional communication

Microsoft Teams

Herramientas

Microsoft Teams

Outlook

Word

Descripción del empleo

Resolv Global is hiring Customer Service Representatives to work from home in Mexico for a healthcare-related customer service program. The role requires handling inbound calls, providing clear information, and delivering a professional, empathetic customer experience.

You will assist health plan members with transportation services and other support programs, while meeting performance goals and HIPAA/compliance requirements. Training and required meetings will be conducted on camera.