Remote Bilingual Customer Support Agent - Mexico

Priority Dispatch Corp.; México; A distancia; MXN 300.000 - 420.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental & Vision Insurance

Health Savings Account (HSA) Options

Paid Time Off (PTO)

Company-Paid Holidays

100% Remote Work Environment

Professional Development & Coaching

Career Growth Opportunities

Descripción de la vacante

The Credit Pros is seeking a bilingual customer service representative to connect with clients through phone, email, and chat while resolving account questions, billing inquiries, and platform issues. This remote role emphasizes customer-first service, empathy, and problem-solving.

Ideal candidates have at least two languages, strong communication, CRM experience, and the ability to multitask in a fast-paced environment.

Formación

• Two years of experience in customer service or call center settings.
• Fluency in at least two languages, written and spoken.
• Strong verbal and written communication skills.
• Experience using CRM platforms (Salesforce, Zoho, Hodu) and Microsoft Office.
• Ability to multitask and work effectively in a fast-paced remote environment.

Responsabilidades

• Respond to client inquiries via phone, email, and chat following policies.
• Provide timely assistance with account questions, billing inquiries, and platform issues.
• Deliver empathetic, solution-focused support to ensure a positive client experience.
• Document interactions and maintain accurate client records.
• Collaborate with cross-functional teams to resolve client needs.
• Escalate complex issues to appropriate teams when needed.

Conocimientos

Bilingual communication

Customer service

Written communication

Multitasking

Remote work adaptability

Herramientas

Salesforce

Zoho

Hodu

Microsoft Office

Descripción del empleo

The Credit Pros is seeking a bilingual customer service representative to connect with clients through phone, email, and chat while resolving account questions, billing inquiries, and platform issues. This remote role emphasizes customer-first service, empathy, and problem-solving.

Ideal candidates have at least two languages, strong communication, CRM experience, and the ability to multitask in a fast-paced environment.