Spanish-Speaking Credit Card Support Agent (Remote)

Lendable Ltd; Ciudad de México; Híbrido; MXN 141.000 - 281.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working

Hybrid roles

Health coverage

Retirement & savings

Office meals & snacks

Socials & events

Employee referral programme

Descripción de la vacante

Lendable is launching its credit card product in Mexico and building the founding local team. We are seeking a Customer Support Agent to deliver an excellent, friendly, and trustworthy experience to our credit card customers in Mexico.

You will be on the front lines, answering questions, guiding customers through the product and processes, and helping us continually improve our support as we scale. This is a junior, hands-on role focused on empathy, accuracy, and reliability.

Formación

• Strong written communication skills in Spanish (English is a plus).
• High empathy and a genuine desire to help people.
• Attention to detail and ability to follow processes carefully.
• Comfort using digital tools (support platforms, internal dashboards, messaging tools).
• Reliability, ownership, and professionalism.
• Willingness to learn and adapt in a fast-moving environment.

Responsabilidades

• Handle customer questions not yet automated, via chat and email (and phone in the future).
• Provide clear explanations and guidance about credit card features, balances, due dates, and payments.
• Document interactions accurately in support systems and adhere to security/compliance standards.
• Escalate complex or sensitive issues to the appropriate team and seek timely resolutions.

Conocimientos

Spanish fluency

Empathy

Attention to detail

Process adherence

Digital tools

Reliability

Herramientas

Support platforms

Internal dashboards

Messaging tools

Descripción del empleo

Lendable is launching its credit card product in Mexico and building the founding local team. We are seeking a Customer Support Agent to deliver an excellent, friendly, and trustworthy experience to our credit card customers in Mexico.

You will be on the front lines, answering questions, guiding customers through the product and processes, and helping us continually improve our support as we scale. This is a junior, hands-on role focused on empathy, accuracy, and reliability.