Remote Bilingual Customer Success & Sales Liaison

Sweetepictravels; León; A distancia; MXN 180.000 - 280.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible schedule

Work from home

Descripción de la vacante

Sweetepictravels seeks a Remote Customer Service Representative to be the primary contact for clients, handling inquiries with professionalism and care. In this role you will support insurance sales, benefits administration, and general account questions across multiple channels, while negotiating terms and identifying new sales opportunities.

Join a flexible, home-based team and collaborate with marketing and sales to enhance client engagement, improve service delivery, and sustain long-term

Formación

• Experience in outside sales, retail sales, or telemarketing with a customer focus.
• Strong negotiation and multilingual communication; bilingual is a plus.
• Familiarity with sales administration and data analysis.
• HIPAA awareness when handling sensitive information.

Responsabilidades

• Act as the main liaison for clients, providing exceptional service through various communication channels
• Manage client inquiries related to insurance sales, benefits administration, and general account questions
• Conduct outbound telemarketing efforts to promote services and identify new sales opportunities
• Negotiate terms and solutions with clients to meet their needs while aligning with company policies
• Support sales administration tasks such as processing documentation, updating records, and tracking client interactions
• Analyze client data to identify trends, improve service delivery, and recommend tailored solutions
• Collaborate with marketing teams to implement strategies that enhance client engagement and retention

Conocimientos

Multilingual communication

Negotiation

Sales administration

Descripción del empleo

Sweetepictravels seeks a Remote Customer Service Representative to be the primary contact for clients, handling inquiries with professionalism and care. In this role you will support insurance sales, benefits administration, and general account questions across multiple channels, while negotiating terms and identifying new sales opportunities.

Join a flexible, home-based team and collaborate with marketing and sales to enhance client engagement, improve service delivery, and sustain long-term