Remote Customer Care & Insurance Sales Specialist

Sweet Epic Travels; Monterrey; A distancia; MXN 201.000 - 312.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible schedule

Work from home

Descripción de la vacante

Sweet Epic Travels is hiring a Remote Customer Service Representative to be the primary client contact and enhance satisfaction from home. You will manage inquiries, perform outbound outreach, and support sales activities while upholding company policies.

The role emphasizes strong negotiation, multilingual communication, and data-driven service improvements. Remote work offers flexibility and opportunities for career growth within a collaborative team.

Formación

• Minimum experience in outside sales, retail sales, or telemarketing.
• Excellent communication in multiple languages; bilingual is a plus.
• Experience with sales administration and data analysis.
• Knowledge of insurance sales or benefits administration is desirable.

Responsabilidades

• Be the main liaison for clients through multiple channels.
• Handle inquiries related to insurance sales, benefits, and accounts.
• Conduct outbound telemarketing to promote services and identify sales opportunities.
• Negotiate terms to meet client needs within company policies.
• Support sales administration tasks, update records, and track interactions.
• Analyze client data to spot trends and improve service delivery.
• Collaborate with marketing to boost client engagement and retention.

Conocimientos

Customer service

Negotiation

Multilingual

Remote work

Herramientas

CRM software

MS Office

Descripción del empleo

Sweet Epic Travels is hiring a Remote Customer Service Representative to be the primary client contact and enhance satisfaction from home. You will manage inquiries, perform outbound outreach, and support sales activities while upholding company policies.

The role emphasizes strong negotiation, multilingual communication, and data-driven service improvements. Remote work offers flexibility and opportunities for career growth within a collaborative team.