Remote Digital Customer Success Pro

Infobip Ltd; Ciudad de México; Híbrido; MXN 300.000 - 460.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Financial rewards & recognition

Flexible work arrangements

ESOP

Work-life balance

Career mobility

Professional development

International mobility

Descripción de la vacante

Infobip Ltd seeks a Digital Customer Success Associate in a flexible hybrid setup. You will manage self-service customers, analyze interactions to spot risks and growth, respond to inquiries, and help improve processes. You’ll work with marketing and sales to boost lead quality and conversions while learning our SaaS products.

English is required, and you’ll bring 1–3 years in customer-facing roles with a collaborative, data-minded approach to drive customer value.

Formación

• Strong communication skills (English required).
• Analytical and proactive mindset.
• 1-3 years in customer-facing sales/support roles.
• Interest in growing into direct customer-facing commercial roles.
• Willing to learn SaaS solutions / digital products.
• Collaborative profile with data-driven mindset.

Responsabilidades

• Manage self-service customers and ensure they use our digital products successfully.
• Monitor interactions to identify risks and growth opportunities.
• Respond to customer inquiries and provide guidance to resolve issues.
• Collaborate to improve self-service processes and customer experience.
• Contribute to lead quality and conversion rates with marketing and sales.

Conocimientos

Strong communication

Analytical thinking

Collaborative profile

Customer-facing experience

Descripción del empleo

Infobip Ltd seeks a Digital Customer Success Associate in a flexible hybrid setup. You will manage self-service customers, analyze interactions to spot risks and growth, respond to inquiries, and help improve processes. You’ll work with marketing and sales to boost lead quality and conversions while learning our SaaS products.

English is required, and you’ll bring 1–3 years in customer-facing roles with a collaborative, data-minded approach to drive customer value.