Remote Bilingual Customer Service Rep (English/Spanish)

Remoto Workforce; Estado de México; Hybrid; MXN 521.000 - 782.000; Vollzeit

Zusammenfassung

Remoto Workforce is seeking a bilingual Customer Service Representative to support English- and Spanish-speaking customers in a U.S. healthcare contact center. This remote role is based in Mexico, and candidates should be prepared to work flexible schedules.

The ideal candidate has strong communication skills, a customer-focused mindset, and the ability to learn new systems quickly. Healthcare experience is a plus but not required, with 2+ years in a call center preferred.

Qualifikationen

• Advanced English and fluent Spanish language skills.
• H.S. diploma required; Bachelor's degree preferred.
• Minimum 2 years in a call center; 3–5 years preferred.
• Healthcare experience is a plus but not required.
• Strong computer skills and clear communication.

Aufgaben

• Assist English- and Spanish-speaking customers with inquiries and service-related concerns.
• Provide accurate information and professional customer support.
• Navigate computer systems and maintain accurate customer information.
• Follow established procedures and deliver a positive customer experience.

Kenntnisse

Advanced English

Fluent Spanish

Call center experience

Ausbildung

High school diploma

Bachelor's degree preferred

Jobbeschreibung

Remoto Workforce is seeking a bilingual Customer Service Representative to support English- and Spanish-speaking customers in a U.S. healthcare contact center. This remote role is based in Mexico, and candidates should be prepared to work flexible schedules.

The ideal candidate has strong communication skills, a customer-focused mindset, and the ability to learn new systems quickly. Healthcare experience is a plus but not required, with 2+ years in a call center preferred.