Remote AI-Driven Customer Success Engineer (LatAm)

Visa Hunt; México; A distancia; MXN 594.000 - 849.000; A tiempo parcial

Descripción de la vacante

Mercor seeks a Customer Success Engineer (LatAm) for a remote, contract role to support our AI-powered SaaS platform. It requires strong debugging skills, solid technical grounding, and empathetic customer interactions.

You’ll work with modern web stacks (React/Node/Flask/Next.js), handle AI tool behaviors, and collaborate with product and engineering to improve reliability while aligning with Pacific Time overlap.

Formación

• Debug modern web applications and reproduce issues end-to-end.
• Degree in Computer Science, Software Engineering or related field from a top-tier institution or startup experience.
• 2–5 years building or supporting modern web apps (React/Node/Flask/Next.js) or equivalent customer-facing work.
• Comfortable with AI systems and generative models.
• Familiar with AI APIs or agent frameworks is a plus.

Responsabilidades

• Investigate talent-reported issues end-to-end; reproduce bugs and identify root causes.
• Debug across our AI + SaaS stack using telemetry, logs, network inspection, and queries.
• Triage issues, escalate true engineering problems, and resolve others via configuration or guidance.
• Surface systemic patterns and product risks to engineering and leadership.
• Create clear documentation and runbooks to reduce repeats and speed resolution.
• Communicate with precision, professionalism, and empathy.

Conocimientos

Ability to debug web applications

AI systems familiarity (LLMs/agents)

Excellent communication and empathy

Educación

Degree in Computer Science or related field

Herramientas

React

Node.js

Flask

Next.js

Descripción del empleo

Mercor seeks a Customer Success Engineer (LatAm) for a remote, contract role to support our AI-powered SaaS platform. It requires strong debugging skills, solid technical grounding, and empathetic customer interactions.

You’ll work with modern web stacks (React/Node/Flask/Next.js), handle AI tool behaviors, and collaborate with product and engineering to improve reliability while aligning with Pacific Time overlap.