Remote AI-Driven Support & Operations Lead

Atomic - Remote Jobs; Ciudad de México; Presencial; MXN 866.851 - 1.213.592; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

20 days PTO

U.S. holidays

Competitive USD compensation

Opportunity to shape the support system

Descripción de la vacante

A remote support and operations firm seeks a Customer Support & Operations Lead to oversee a 5-person team and enhance support processes. This role involves building workflows, automating tasks with AI, and leading a mission-critical support function for a two-sided marketplace. Ideal candidates will have 3+ years in customer support and team leadership, strong English communication skills, and a systems mindset. The position offers competitive USD compensation, 20 days PTO, and is fully remote aligned with U.S. business hours.

Formación

• 3–6+ years in customer support, operations, or similar roles.
• Experience leading or mentoring support teams.
• Strong written English communication skills.

Responsabilidades

• Lead and coach a 5-person support team.
• Build workflows for triage, escalation, and resolution.
• Create playbooks for high-stakes issues.
• Automate repetitive work using AI tools.
• Identify recurring issues and fix root causes.

Conocimientos

Customer support experience

Team leadership

Written English communication skills

Processes and systems mindset

AI tools experience

Organizational skills

Descripción del empleo

A remote support and operations firm seeks a Customer Support & Operations Lead to oversee a 5-person team and enhance support processes. This role involves building workflows, automating tasks with AI, and leading a mission-critical support function for a two-sided marketplace. Ideal candidates will have 3+ years in customer support and team leadership, strong English communication skills, and a systems mindset. The position offers competitive USD compensation, 20 days PTO, and is fully remote aligned with U.S. business hours.