Remote Technical Support Engineer for AI SaaS

Obsidian; Ciudad de México; Presencial; MXN 1.040.943 - 1.387.924; Jornada completa

Descripción de la vacante

Obsidian is looking for a dedicated Talent Success Specialist to enhance user experiences on Mercor's platform. In this remote role, you will assist talent by troubleshooting issues and collaborating with engineering to resolve bugs efficiently.

We seek a professional with a background in computer science or technology, ideally with experience in debugging web applications. Strong communication skills are crucial as you guide users while maintaining a light-hearted tone.

Formación

• Experience debugging modern web applications.
• Ability to communicate professionally and with empathy to users.
• Familiarity with AI APIs and generative models.

Responsabilidades

• Investigate and reproduce talent-reported issues.
• Debug across AI + SaaS stacks using telemetry and logs.
• Create documentation to improve resolution speed.

Conocimientos

Debugging web applications

Customer support experience

Familiarity with AI systems

Educación

Degree in Computer Science, Software Engineering or related field

Herramientas

React

Node

Flask

Next.js

Descripción del empleo

Obsidian is looking for a dedicated Talent Success Specialist to enhance user experiences on Mercor's platform. In this remote role, you will assist talent by troubleshooting issues and collaborating with engineering to resolve bugs efficiently.

We seek a professional with a background in computer science or technology, ideally with experience in debugging web applications. Strong communication skills are crucial as you guide users while maintaining a light-hearted tone.