Remote AI Support Engineer - Customer Success

Darwin AI; Ciudad de México; Hybrid; MXN 552,181 - 828,271; Full time

Benefits offered by this job

Language Classes

OpenAI Premium License

Paid Time Off

Soft Hybrid Work

Job summary

A technology company in Mexico City is looking for a Support Executive to join the Operations team. This role involves technical problem-solving and providing exceptional customer service. Key responsibilities include building AI assistants, troubleshooting technical issues, and maintaining clear communication with clients. Ideal candidates will have a Bachelor's degree in a relevant field and 1–3 years of technical support experience.

Qualifications

• 1–3 years of experience in technical support or onboarding roles.
• Ability to read and write basic scripts (Python/JavaScript) is a plus.
• Experience with cloud platforms (AWS, GCP, Azure) is a plus.

Responsibilities

• Build, configure, and customize AI assistants using internal tools.
• Act as a first line of defense for technical issues.
• Troubleshoot API integrations, authentication flows, and data connectivity issues.

Skills

Technical support experience

Problem-solving skills

SaaS platform familiarity

Strong communication skills

Education

Bachelor’s degree in Engineering, Computer Science, or related fields

Tools

Zendesk

Jira

Freshdesk

Job description

A technology company in Mexico City is looking for a Support Executive to join the Operations team. This role involves technical problem-solving and providing exceptional customer service. Key responsibilities include building AI assistants, troubleshooting technical issues, and maintaining clear communication with clients. Ideal candidates will have a Bachelor's degree in a relevant field and 1–3 years of technical support experience.