Remote AI Support Engineer - Customer Success

Darwin AI; Ciudad de México; Híbrido; MXN 552.181 - 828.271; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Language Classes

OpenAI Premium License

Paid Time Off

Soft Hybrid Work

Descripción de la vacante

A technology company in Mexico City is looking for a Support Executive to join the Operations team. This role involves technical problem-solving and providing exceptional customer service. Key responsibilities include building AI assistants, troubleshooting technical issues, and maintaining clear communication with clients. Ideal candidates will have a Bachelor's degree in a relevant field and 1–3 years of technical support experience.

Formación

• 1–3 years of experience in technical support or onboarding roles.
• Ability to read and write basic scripts (Python/JavaScript) is a plus.
• Experience with cloud platforms (AWS, GCP, Azure) is a plus.

Responsabilidades

• Build, configure, and customize AI assistants using internal tools.
• Act as a first line of defense for technical issues.
• Troubleshoot API integrations, authentication flows, and data connectivity issues.

Conocimientos

Technical support experience

Problem-solving skills

SaaS platform familiarity

Strong communication skills

Educación

Bachelor’s degree in Engineering, Computer Science, or related fields

Herramientas

Zendesk

Jira

Freshdesk

Descripción del empleo

A technology company in Mexico City is looking for a Support Executive to join the Operations team. This role involves technical problem-solving and providing exceptional customer service. Key responsibilities include building AI assistants, troubleshooting technical issues, and maintaining clear communication with clients. Ideal candidates will have a Bachelor's degree in a relevant field and 1–3 years of technical support experience.