Remote Account Manager: Grow Pro Partnerships

Coinscapture; México; A distancia; MXN 601.000 - 671.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid holidays

Flexible PTO

Descripción de la vacante

Housecall Pro is seeking an Associate, Account Management to oversee high-value Pros, drive retention, expansion, and add-on upsells.

You’ll manage a portfolio of 100–130 accounts, be the primary contact, and align with Sales, Customer Success, Marketing, Product and Support to deliver consultative solutions that grow revenue.

This remote role in Mexico offers $34,000–$38,000 USD annually and requires 2+ years in SaaS account management, plus strong English communication.

Formación

• Bachelor’s degree or equivalent work experience
• 2+ years in account management, customer success, sales, or customer support in SaaS
• Experience managing mid-market accounts ($20K–$200K ARR) with retention/expansion focus
• Proficiency with CRM systems (Salesforce) for tracking, reporting, and pipeline management
• Strong consultative selling and negotiation skills based on data and customer insights
• Experience using AI tools to increase quality and efficiency
• Ability to manage 100–130 accounts with organization and attention to detail
• Experience contributing feedback to improve processes in evolving environments
• Contractor or home services experience is a plus

Responsabilidades

• Establish, manage, and nurture long-term relationships with Pros to drive engagement, satisfaction, and account growth
• Serve as the primary point of contact for your portfolio, ensuring clear communication and timely follow-up
• Support contract renewal efforts by addressing concerns and reinforcing value
• Identify expansion opportunities via consultative upselling and cross-selling of add-ons
• Provide ongoing support to ensure Pros have a seamless experience with our solutions
• Analyze account performance and product usage to optimize retention and expansion
• Maintain SOPs for account consistency and scalability
• Conduct regular check-ins and business reviews to align with Pro goals
• Collaborate with Sales, Customer Success, Marketing, Product, and Support for cohesive experience
• Meet and exceed KPIs related to renewals and expansion

Conocimientos

Account management

SaaS

CRM

Upselling

Data analysis

English fluency

AI tools

Educación

Bachelors degree or equivalent

Herramientas

Salesforce

Descripción del empleo

Housecall Pro is seeking an Associate, Account Management to oversee high-value Pros, drive retention, expansion, and add-on upsells.

You’ll manage a portfolio of 100–130 accounts, be the primary contact, and align with Sales, Customer Success, Marketing, Product and Support to deliver consultative solutions that grow revenue.

This remote role in Mexico offers $34,000–$38,000 USD annually and requires 2+ years in SaaS account management, plus strong English communication.