Regional Field Operations Manager: Lead Teams & Efficiency

XPEL Canada; Chihuahua; Sur place; MXN 600 000 - 900 000; Plein temps

Résumé du poste

XPEL Canada is seeking a Field Operations Manager to provide leadership for dealership service teams across multiple locations in Mexico. You will oversee payroll, scheduling, inventory control, and audits to ensure service excellence.

The role requires coordinating onboarding, driving performance, and maintaining strong partnerships with dealership partners to optimize coverage and costs. Travel across sites is expected.

Qualifications

• Minimum 3 years working in dealership or related service operations.
• Strong communication and interpersonal skills with customer focus.
• Must have valid driver license and be willing to travel across locations.

Responsabilités

• Lead and manage a team of dealership service employees across an assigned geographic region.
• Oversee employee timekeeping, payroll submissions, and labor hour approvals.
• Recruit, onboard, coach, retrain, and manage disciplinary actions for installers and trainees.
• Develop and communicate daily installer schedules to maximize productivity and dealership coverage.
• Monitor film inventory levels, place orders, and ensure material availability.
• Track daily dealership vehicle counts and staffing to align labor resources with demand.
• Conduct monthly dealership audits for compliance, service quality, inventory, and billing accuracy.
• Serve as liaison between field employees and admin teams for payroll, reports, warranties, pricing, and support.

Connaissances

Leadership

Payroll management

Team management

Scheduling

Inventory management

Audits and compliance

Communication

Problem-solving

Multi-tasking

Travel readiness

Formation

High School Diploma or equivalent

Outils

Microsoft Office (Word, Excel, Outlook)

Description du poste

XPEL Canada is seeking a Field Operations Manager to provide leadership for dealership service teams across multiple locations in Mexico. You will oversee payroll, scheduling, inventory control, and audits to ensure service excellence.

The role requires coordinating onboarding, driving performance, and maintaining strong partnerships with dealership partners to optimize coverage and costs. Travel across sites is expected.