Líder de Operaciones de Campo | Gestión de Servicios

XPEL DE MEXICO; Chihuahua; In loco; MXN 480.000 - 600.000; Tempo pieno

Descrizione del lavoro

XPEL DE MEXICO in Chihuahua seeks a Field Operations Manager to lead dealership service teams across the region. You will supervise timekeeping, payroll, onboarding, scheduling, inventory, audits, and liaise with admin to ensure quality and compliance.

Responsibilities include coordinating onboarding, ensuring accurate invoicing, supporting warranty processing, and driving cost efficiency while maintaining service excellence at multiple dealership locations.

Competenze

• 3 years working in dealership or related experience.
• 18+ years old with 2 years of driving experience.
• Must have a current and valid driver’s license with a clean driving record.
• Must meet insurability requirements under the company’s motor vehicle insurance policy.
• Excellent communication, interpersonal, analytical and problem-solving skills.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Ability to multi-task with a sense of urgency.
• Travel between assigned locations required.

Mansioni

• Lead and manage a team of dealership service employees across an assigned region.
• Oversee employee timekeeping, payroll submissions, and labor hour approvals.
• Recruit, onboard, coach, retrain, and, when necessary, manage disciplinary actions and terminations for installers and trainees.
• Develop and communicate daily installer schedules to maximize productivity and dealership coverage.
• Monitor film inventory levels, place inventory orders, and ensure material availability.
• Review billing reports daily, research discrepancies, and ensure all logged information is accurate and compliant prior to invoicing.
• Coordinate employee onboarding at dealership locations, including system access and account setup.
• Build, strengthen, and maintain long-term relationships with dealership partners through consistent communication and service excellence.
• Coordinate and support product demonstrations of XPEL products.
• Travel between assigned locations as required.

Conoscenze

Leadership

Payroll management

Scheduling

Communication

Problem solving

Multi-tasking

MS Office

Driver's license

Formazione

High School Diploma or GED

Strumenti

Microsoft Office

Descrizione del lavoro

XPEL DE MEXICO in Chihuahua seeks a Field Operations Manager to lead dealership service teams across the region. You will supervise timekeeping, payroll, onboarding, scheduling, inventory, audits, and liaise with admin to ensure quality and compliance.

Responsibilities include coordinating onboarding, ensuring accurate invoicing, supporting warranty processing, and driving cost efficiency while maintaining service excellence at multiple dealership locations.