Field Operations Manager - Dealers & Service Excellence

XPEL; Chihuahua; On-site; MXN 600,000 - 800,000; Full time

Job summary

XPEL is seeking a Field Operations Manager to lead dealership service teams across an assigned region. You will oversee payroll, scheduling, training, and compliance while coordinating inventory and onboarding at multiple locations.

You will recruit, coach, and discipline installers, optimize labor resources, and build strong relationships with dealership partners. Travel between sites is required, and the role emphasizes service excellence and cost efficiency.

Qualifications

• 3 years working in dealership or related experience.
• High School Diploma, GED, or equivalent.
• 18+ years old with 2 years of driving experience.
• Must have a current and valid driver’s license with a clean driving record.
• Must meet insurability requirements under the company’s motor vehicle insurance policy.
• Excellent communication, interpersonal, analytical and problem-solving skills.
• Make appropriate judgments, keeping customer service, safety, and time sensitivity a priority.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Ability to multi-task with a sense of urgency.
• Travel between assigned locations required.
• Ability to lift 25 lbs on occasion.

Responsibilities

• Lead and manage a team of dealership service employees across an assigned geographic region.
• Oversee employee timekeeping, payroll submissions, and labor hour approvals.
• Recruit, onboard, coach, retrain, and, when necessary, manage disciplinary actions and terminations for installers and trainees.
• Develop and communicate daily installer schedules to maximize productivity and dealership coverage.
• Monitor film inventory levels, place inventory orders, and ensure material availability.
• Track daily dealership vehicle counts and staffing needs to align labor resources with demand.
• Conduct monthly dealership audits to verify operational compliance, service quality, inventory accountability, process adherence, and billing accuracy while identifying opportunities for continuous improvement.
• Serve as the primary liaison between field employees and administrative teams for payroll, end-of-day reporting, warranties, pricing, and operational support.
• Review billing reports daily, research discrepancies, and ensure all logged information is accurate and compliant prior to invoicing.
• Coordinate employee onboarding at dealership locations, including system access and account setup.
• Request employees pay adjustments to maintain accurate personnel records within company systems
• Assist with warranty processing and other operational data entry as needed.
• Coordinate new dealership account setups, including hotspot administration and operational readiness.
• Manage regional expenses and identify opportunities to improve cost efficiency while maintaining service quality.
• Review dealership rollout documentation (Go Sheets, DRFs, and related materials) to ensure successful launches.
• Build, strengthen, and maintain long-term relationships with dealership partners through consistent communication and service excellence.
• Communicate staffing schedules and operational updates with dealership management.
• Coordinate and support product demonstrations of XPEL Products, including DECG, Navigation Screen Protection, WPF, and Paint Protection pre-load items. Existing and non-existing accounts to further grow our territories.
• Plotter maintenance and repairs
• Perform additional duties and special projects as assigned.

Skills

Leadership

Team management

Communication

Analytical skills

Problem-solving

Time management

Multitasking

Attention to detail

Microsoft Office

Driving

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

XPEL is seeking a Field Operations Manager to lead dealership service teams across an assigned region. You will oversee payroll, scheduling, training, and compliance while coordinating inventory and onboarding at multiple locations.

You will recruit, coach, and discipline installers, optimize labor resources, and build strong relationships with dealership partners. Travel between sites is required, and the role emphasizes service excellence and cost efficiency.