Gerente de Operaciones de Campo

XPEL Canada; Chihuahua; On-site; MXN 600,000 - 900,000; Full time

Job summary

XPEL Canada is seeking a Field Operations Manager to provide leadership for dealership service teams across multiple locations in Mexico. You will oversee payroll, scheduling, inventory control, and audits to ensure service excellence.

The role requires coordinating onboarding, driving performance, and maintaining strong partnerships with dealership partners to optimize coverage and costs. Travel across sites is expected.

Qualifications

• Minimum 3 years working in dealership or related service operations.
• Strong communication and interpersonal skills with customer focus.
• Must have valid driver license and be willing to travel across locations.

Responsibilities

• Lead and manage a team of dealership service employees across an assigned geographic region.
• Oversee employee timekeeping, payroll submissions, and labor hour approvals.
• Recruit, onboard, coach, retrain, and manage disciplinary actions for installers and trainees.
• Develop and communicate daily installer schedules to maximize productivity and dealership coverage.
• Monitor film inventory levels, place orders, and ensure material availability.
• Track daily dealership vehicle counts and staffing to align labor resources with demand.
• Conduct monthly dealership audits for compliance, service quality, inventory, and billing accuracy.
• Serve as liaison between field employees and admin teams for payroll, reports, warranties, pricing, and support.

Skills

Leadership

Payroll management

Team management

Scheduling

Inventory management

Audits and compliance

Communication

Problem-solving

Multi-tasking

Travel readiness

Education

High School Diploma or equivalent

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Job Summary:

The Field Operations Manager provides leadership for the assigned locations in support of dealership services.

Core Duties

• Lead and manage a team of dealership service employees across an assigned geographic region.
• Oversee employee timekeeping, payroll submissions, and labor hour approvals.
• Recruit, onboard, coach, retrain, and, when necessary, manage disciplinary actions and terminations for installers and trainees.
• Develop and communicate daily installer schedules to maximize productivity and dealership coverage.
• Monitor film inventory levels, place inventory orders, and ensure material availability.
• Track daily dealership vehicle counts and staffing needs to align labor resources with demand.
• Conduct monthly dealership audits to verify operational compliance, service quality, inventory accountability, process adherence, and billing accuracy while identifying opportunities for continuous improvement.
• Serve as the primary liaison between field employees and administrative teams for payroll, end-of-day reporting, warranties, pricing, and operational support.
• Review billing reports daily, research discrepancies, and ensure all logged information is accurate and compliant prior to invoicing.
• Coordinate employee onboarding at dealership locations, including system access and account setup.
• Request employees pay adjustments to maintain accurate personnel records within company systems
• Assist with warranty processing and other operational data entry as needed.
• Coordinate new dealership account setups, including hotspot administration and operational readiness.
• Manage regional expenses and identify opportunities to improve cost efficiency while maintaining service quality.
• Review dealership rollout documentation (Go Sheets, DRFs, and related materials) to ensure successful launches.
• Build, strengthen, and maintain long-term relationships with dealership partners through consistent communication and service excellence.
• Communicate staffing schedules and operational updates with dealership management.
• Coordinate and support product demonstrations of XPEL Products, including DECG, Navigation Screen Protection, WPF, and Paint Protection pre-load items. Existing and non-existing accounts to further grow our territories.
• Plotter maintenance and repairs
• Perform additional duties and special projects as assigned.

Basic Qualifications

• 3 years working in dealership or related experience.
• High School Diploma, GED, or equivalent
• 18+ years old with 2 years of driving experience.
• Must have a current and valid driver's license with a clean driving record.
• Must meet insurability requirements under the company's motor vehicle insurance policy.
• Excellent communication, interpersonal, analytical and problem-solving skills
• Make appropriate judgments, keeping customer service, safety, and time sensitivity a priority.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Ability to multi-task with a sense of urgency
• Ability to lift 25 lbs on occasion.
• Travel between assigned locations required

XPEL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.