Spa Reservations & Guest Experience Concierge

Montage International; Cabo San Lucas; Presencial; MXN 134.000 - 201.000; Jornada completa

Descripción de la vacante

Montage International in Cabo San Lucas seeks a Spa Receptionist to deliver outstanding guest service, handle spa reservations, and assist with day-to-day front desk duties. You will articulate spa offerings, describe ambiance, and process bookings with warmth and accuracy.

The role includes greeting guests, promoting spa services and promotions, supporting gift certificate sales, and maintaining reception and retail areas.

Formación

• High school or equivalent education required.
• Bachelor's degree preferred.
• Previous Front Desk/Reservations experience preferred.

Responsabilidades

• Provide five star service to spa guests and members through greeting and reservations.
• Assist with gift certificate sales, calls, and guest concerns.
• Retail support through restocking, inventory, and sales.
• Assist at front desk and maintain cleanliness of reception and retail areas.

Conocimientos

Customer service

Front desk experience

Communication

Educación

High school diploma or equivalent

Bachelor's degree preferred

Herramientas

Spa reservation software

Retail systems

Descripción del empleo

Montage International in Cabo San Lucas seeks a Spa Receptionist to deliver outstanding guest service, handle spa reservations, and assist with day-to-day front desk duties. You will articulate spa offerings, describe ambiance, and process bookings with warmth and accuracy.

The role includes greeting guests, promoting spa services and promotions, supporting gift certificate sales, and maintaining reception and retail areas.