Quality Complaints Analyst I — MedTech Impact

Johnson & Johnson Innovation; Ciudad Juárez; Presencial; MXN 201.000 - 290.000; Jornada completa

Descripción de la vacante

Johnson & Johnson invites applications for the Complaints Analyst I position at the Independencia Plant in Juarez, Chihuahua, Mexico. You will document business-critical issues in Customer/Commercial Quality and support regulatory alignment under direct supervision.

Roll involves collecting and analyzing customer feedback, ensuring quality system elements are maintained, and applying Johnson & Johnson Credo in daily interactions. B.S.

Formación

• BS in computer science, engineering, physical, biological, or natural sciences required.
• 0-2 years of quality, manufacturing, or regulatory experience in a medical device or other regulated industry.

Responsabilidades

• Coordinates and assists with documenting business critical issues in Customer/Commercial Quality.
• Applies functional knowledge of Customer/Commercial Quality and identifies regulatory standards and policies that may impact objectives.
• Assists with routine collection and dissemination of customer feedback, metrics, and KPIs to improve the quality management system.
• Ensures alignment of internal and key external partners with quality and regulatory requirements under supervision.
• Follows escalation processes to surface issues of product quality and regulatory compliance.
• Handles customer complaint processes and maintains Quality System Elements.
• Analyzes basic research and data related to regulatory changes, external trends, and strategy.
• Applies Credo and Leadership Imperatives in day-to-day interactions.

Educación

BS in computer science, engineering, physical, biological, or natural sciences

Descripción del empleo

Johnson & Johnson invites applications for the Complaints Analyst I position at the Independencia Plant in Juarez, Chihuahua, Mexico. You will document business-critical issues in Customer/Commercial Quality and support regulatory alignment under direct supervision.

Roll involves collecting and analyzing customer feedback, ensuring quality system elements are maintained, and applying Johnson & Johnson Credo in daily interactions. B.S.