Complaints Analyst I (Temporary 12 months)

Johnson & Johnson Innovation; Ciudad Juárez; Presencial; MXN 201.000 - 290.000; Jornada completa

Descripción de la vacante

Johnson & Johnson invites applications for the Complaints Analyst I position at the Independencia Plant in Juarez, Chihuahua, Mexico. You will document business-critical issues in Customer/Commercial Quality and support regulatory alignment under direct supervision.

Roll involves collecting and analyzing customer feedback, ensuring quality system elements are maintained, and applying Johnson & Johnson Credo in daily interactions. B.S.

Formación

• BS in computer science, engineering, physical, biological, or natural sciences required.
• 0-2 years of quality, manufacturing, or regulatory experience in a medical device or other regulated industry.

Responsabilidades

• Coordinates and assists with documenting business critical issues in Customer/Commercial Quality.
• Applies functional knowledge of Customer/Commercial Quality and identifies regulatory standards and policies that may impact objectives.
• Assists with routine collection and dissemination of customer feedback, metrics, and KPIs to improve the quality management system.
• Ensures alignment of internal and key external partners with quality and regulatory requirements under supervision.
• Follows escalation processes to surface issues of product quality and regulatory compliance.
• Handles customer complaint processes and maintains Quality System Elements.
• Analyzes basic research and data related to regulatory changes, external trends, and strategy.
• Applies Credo and Leadership Imperatives in day-to-day interactions.

Educación

BS in computer science, engineering, physical, biological, or natural sciences

Descripción del empleo

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Quality

Job Sub Function:

Customer/Commercial Quality

Job Category:

Professional

All Job Posting Locations:

Ciudad Juarez, Chihuahua, Mexico

Job Description:

About MedTech

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

We are searching for the best talent for Complaints Analyst I, to be in Juarez Chih., Independencia Plant

Responsibilities:

• Coordinates and assists with the documenting business critical issues in Customer/Commercial Quality.
• Applies functional knowledge of Customer/Commercial Quality and identifies regulatory standards and policies that may impact organizational objectives.
• Assists with routine collection and dissemination of customer feedback, metrics, and key performance indicators to ensure continuous improvement of the quality management system.
• Carries out processes to ensure internal and key external business partner organization's alignment and fulfillment of quality and regulatory requirements with overall quality priorities, under direct supervision.
• Follows formal escalation processes to surface issues of product quality, regulatory compliance, and quality systems.
• Carries out customer handling complaint process, and establishes and maintains Quality System Elements.
• Analyzes basic research and data related to regulatory changes, external trends, and strategy.
• Understands and applies Johnson & Johnson’s Credo and Leadership Imperatives in day-to-day interactions with team

Experience & Education

• BS in computer science, engineering, physical, biological, or natural sciences required.
• 0 to 2 to years of quality, manufacturing, or regulatory experience in a medical device or other regulated industry.

Required Skills:

Preferred Skills: