Global Quality & Complaint Handling Manager

jj; Ciudad Juárez; Presencial; MXN 900.000 - 1.500.000; Jornada completa

Descripción de la vacante

Johnson & Johnson is seeking a Senior Manager for the Complaint Handling Unit at the Salvacar Site in Ciudad Juarez. You will oversee the Failure Analysis Lab and the Complaint Handling team, ensuring compliant processing of product complaints worldwide.

You will lead data integrity, monitor system issues, and report on key metrics while coordinating with global teams and ensuring adherence to Health, Safety and Environmental practices.

Formación

• Bachelor's degree required in a relevant field.
• 8–10 years of overall experience.
• 2–3 years in Quality.
• Fluent in English and Spanish preferred.

Responsabilidades

• Oversee the Failure Analysis Lab and/or Complaint Handling team.
• Ensure data accuracy in global complaint handling system.
• Generate weekly, monthly, and quarterly metrics reports.
• Lead cross-regional projects and communicate results to management.
• Ensure adherence to health, safety, and environmental guidelines.

Conocimientos

Bilingual English/Spanish

Strong communication

International experience

Educación

Bachelor's degree in Business Administration, Computer Science or Engineering

Descripción del empleo

Johnson & Johnson is seeking a Senior Manager for the Complaint Handling Unit at the Salvacar Site in Ciudad Juarez. You will oversee the Failure Analysis Lab and the Complaint Handling team, ensuring compliant processing of product complaints worldwide.

You will lead data integrity, monitor system issues, and report on key metrics while coordinating with global teams and ensuring adherence to Health, Safety and Environmental practices.