Global Quality & Complaint Management Lead

Antler Co; Ciudad Juárez; Presencial; MXN 1.200.000 - 1.800.000; Jornada completa

Descripción de la vacante

Johnson & Johnson MedTech Electrophysiology in Ciudad Juarez seeks a Senior Manager for the Complaint Handling Unit. You will oversee the Failure Analysis Lab and manage complaint investigations, ensuring quality processes and regulatory compliance.

Requirements include a Bachelor's in Business Admin/CS/Engineering, 8–10 years of experience with 2–3 years in Quality, strong communication, and English/Spanish bilingual ability. International exposure is a plus.

Formación

• Bachelor's degree in Business Administration, Computer Science or Engineering.
• Minimum 8-10 years of experience.
• 2-3 years of experience in Quality.
• Bilingual English/Spanish (oral and written) preferred.
• Strong effective communication skills.
• International experience.

Responsabilidades

• Oversee the Failure Analysis Lab and/or the Complaint Handling team at the Juarez site.
• Maintain quality processes for product complaint handling and investigations.
• Ensure regulatory and company guidelines are followed in incident processing.
• Generate and distribute weekly, monthly, and quarterly metrics reports.
• Lead cross-regional projects and collaborate with global teams.

Conocimientos

Leadership

Quality management

Data analysis

Educación

Bachelor's degree in Business Admin/CS/Engineering

Descripción del empleo

Johnson & Johnson MedTech Electrophysiology in Ciudad Juarez seeks a Senior Manager for the Complaint Handling Unit. You will oversee the Failure Analysis Lab and manage complaint investigations, ensuring quality processes and regulatory compliance.

Requirements include a Bachelor's in Business Admin/CS/Engineering, 8–10 years of experience with 2–3 years in Quality, strong communication, and English/Spanish bilingual ability. International exposure is a plus.