Global Complaint Management Lead – Quality & Data Insights

Johnson & Johnson MedTech; Ciudad Juárez; Presencial; MXN 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Johnson & Johnson MedTech is seeking a Senior Manager for the Complaint Handling Unit at the Salvacar Site in Ciudad Juárez. You will oversee the Failure Analysis Lab and the global complaint process, ensuring timely investigations, quality controls, and compliance with regulations across regions.

The role requires a Bachelor’s degree in a relevant field, 8–10 years of experience with 2–3 years in Quality, and bilingual English/Spanish communication.

Formación

• Bachelor's degree in Business Administration, Computer Science or Engineering.
• 8–10 years of experience.
• 2–3 years of experience in Quality.
• Bilingual English/Spanish (oral and written) preferred.
• Strong effective communication skills.
• International experience.

Responsabilidades

• Oversee the Failure Analysis Lab and/or the Complaint Handling team.
• Maintain quality processes for product complaint handling.
• Ensure complaints are processed and investigated per procedures and regulations.
• Monitor global complaint handling system and identify failures.
• Generate and distribute weekly, monthly, and quarterly metrics.
• Chair monthly metrics review meetings with stakeholders.
• Communicate issues or opportunities to management.

Conocimientos

Bilingual English/Spanish

Strong communication

International experience

Quality awareness

Educación

Bachelor's degree in Business Administration, Computer Science or Engineering

Descripción del empleo

Johnson & Johnson MedTech is seeking a Senior Manager for the Complaint Handling Unit at the Salvacar Site in Ciudad Juárez. You will oversee the Failure Analysis Lab and the global complaint process, ensuring timely investigations, quality controls, and compliance with regulations across regions.

The role requires a Bachelor’s degree in a relevant field, 8–10 years of experience with 2–3 years in Quality, and bilingual English/Spanish communication.