COMPLAINT MANAGEMENT BUSINESS UNIT MANAGER

Antler Co; Ciudad Juárez; Presencial; MXN 1.200.000 - 1.800.000; Jornada completa

Descripción de la vacante

Johnson & Johnson MedTech Electrophysiology in Ciudad Juarez seeks a Senior Manager for the Complaint Handling Unit. You will oversee the Failure Analysis Lab and manage complaint investigations, ensuring quality processes and regulatory compliance.

Requirements include a Bachelor's in Business Admin/CS/Engineering, 8–10 years of experience with 2–3 years in Quality, strong communication, and English/Spanish bilingual ability. International exposure is a plus.

Formación

• Bachelor's degree in Business Administration, Computer Science or Engineering.
• Minimum 8-10 years of experience.
• 2-3 years of experience in Quality.
• Bilingual English/Spanish (oral and written) preferred.
• Strong effective communication skills.
• International experience.

Responsabilidades

• Oversee the Failure Analysis Lab and/or the Complaint Handling team at the Juarez site.
• Maintain quality processes for product complaint handling and investigations.
• Ensure regulatory and company guidelines are followed in incident processing.
• Generate and distribute weekly, monthly, and quarterly metrics reports.
• Lead cross-regional projects and collaborate with global teams.

Conocimientos

Leadership

Quality management

Data analysis

Educación

Bachelor's degree in Business Admin/CS/Engineering

Descripción del empleo

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function

Quality

Job Sub Function

Customer/Commercial Quality

Job Category

Professional

All Job Posting Locations

Ciudad Juarez, Chihuahua, Mexico

Job Description

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Learn more at https://www.jnj.com/medtech

About Electrophysiology

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

As Johnson & Johnson MedTech Electrophysiology, we have one goal – to ensure those with atrial fibrillation can live the lives they want. For more than 30 years, we’ve been the global market leader in the science and technology of cardiac arrythmia treatment. Our suite of tools means electrophysiologists are empowered to personalize their approaches for patients with effective and reproducible workflows. Together, we’re changing what it means to be diagnosed with atrial fibrillation or other cardiac arrhythmias.

Learn more at https://www.jnj.com/medtech

COMPLAINT MANAGEMENT BUSINESS UNIT MANAGER – Salvacar Site, Ciudad Juarez

Purpose

Under minimal direction, the Senior Manager, Complaint Handling Unit will be responsible for overseeing the Failure Analysis Lab and/or the Complaint Handling team at the Juarez site.

He/she will also be responsible for maintaining Quality processes associated with product complaint handling, procedures, and controls, to ensure that all complaints are processed/investigated in accordance with established company procedures and worldwide regulations and standards.

You Will Be Responsible For

In accordance with all applicable federal, state and local laws/regulations and Corporate Johnson & Johnson, procedures and guidelines, this position:

• Responsible for the accuracy and completeness of data entry into the global complaint handling system to contribute to the achievement of department metrics and MD&D.
• Responsible for proactively identifying failures in the global complaint handling system, where human error may lead to late regulatory reporting and complaint delays, by actively monitoring activities.
• Responsible for collecting and communicating system issues to the system administrator and communicating resolutions to users globally.
• Demonstrates experience working globally, strong multi-regional project team leadership skills.
• Demonstrates strong oral and written communication skills.
• Responsible for the generation and distribution of weekly, monthly, and quarterly metrics reports.
• Responsible for the generation and development of reports for supervision.
• Responsible for chairing monthly meeting to review metrics
• Responsible for communicating business related issues or opportunities to next management level
• Responsible for following all Company guidelines related to Health, Safety and Environmental practices as applicable.
• For those who supervise or manage a staff, responsible for ensuring that subordinates follow all Company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition, if applicable
• Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures
• Performs other duties assigned as needed

Qualifications / Requirements

• Bachelor's degree in Business Administration, Computer Science or Engineering.
• Minimum 8-10 years of experience.
• 2 - 3 years of experience in Quality.
• Bilingual English/Spanish (oral and written) preferred.
• Strong effective communication skills.
• International experience.