Python Application Support

Stefanini LATAM; Región Centro; Presencial; MXN 420.000 - 640.000; Jornada completa

Descripción de la vacante

Stefanini LATAM is seeking an experienced Python Application Support professional to maintain production systems, investigate incidents, and implement RCA-driven improvements. You will collaborate with DevOps, Infrastructure, and Cloud teams to ensure high availability and optimal performance.

The role requires 5+ years in Python-based application support, strong Linux/Unix, SQL, REST API skills, and ITIL knowledge. English fluency and Cloud familiarity are essential for rapid issue resolution.

Formación

• Bachelor's degree in Computer Science, IT, Engineering or related field.
• Minimum 5 years of experience in application or production support for Python-based apps.
• Strong knowledge of Python, SQL, Linux/Unix, REST APIs, and scripting.
• Experience supporting cloud-hosted apps (AWS, Azure or GCP is a plus).
• Hands-on with ITSM platforms, preferably ServiceNow.
• Solid ITIL knowledge and incident/problem management experience.
• Experience with monitoring/logging/observability tools (Splunk, Dynatrace, AppDynamics, Grafana, ELK).
• Ability to analyze logs, identify root causes and troubleshoot production issues.

Responsabilidades

• Provide technical support for Python-based applications in production, ensuring high availability and performance.
• Investigate, troubleshoot and resolve incidents and production issues within SLA.
• Perform root cause analysis and implement corrective actions to prevent recurrence.
• Monitor application health using monitoring/logging tools.
• Collaborate with Development, DevOps, Infrastructure and Cloud teams to resolve complex issues.
• Support deployments, maintenance, and production releases for service continuity.
• Document support procedures, known issues, and solutions in the knowledge base.
• Track incidents, problems, trends, and metrics using ITSM tools such as ServiceNow.
• Contribute to Problem Management and continuous improvement initiatives.

Conocimientos

Python

SQL

Linux/Unix

REST APIs

Scripting

Cloud environments

ServiceNow

ITIL

Monitoring/Observability

Incident Management

Root Cause Analysis

Stakeholder management

English proficiency

Educación

Bachelor's degree

Herramientas

ServiceNow

Descripción del empleo

At Stefanini we are more than 30,000 geniuses, connected from more than 40 countries, we co-create a better future.

Apply Python Application Support!

Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• Minimum 5 years of experience in Application Support or Production Support for Python-based applications.
• Strong knowledge of Python, SQL, Linux/Unix, REST APIs, and scripting.
• Experience supporting applications hosted in cloud environments (AWS, Azure, or GCP is a plus).
• Hands-on experience with ITSM platforms, preferably ServiceNow.
• Solid understanding of Incident Management, Problem Management, and ITIL best practices.
• Experience using application monitoring, logging, and observability tools (Splunk, Dynatrace, AppDynamics, Grafana, ELK, or similar).
• Ability to analyze application logs, identify root causes, and troubleshoot production issues efficiently.
• Experience participating in continuous improvement initiatives and operational process optimization.
• Strong analytical, customer service, communication, and stakeholder management skills.
• Ability to prioritize multiple tasks and work effectively in fast-paced, production-critical environments.
• Experience in the insurance or financial services industry is a plus.
• Advanced English with excellent verbal and written communication skills.

Essential Duties and Responsibilities:

• Provide technical support for Python-based applications in production environments, ensuring high availability, stability, and performance.
• Investigate, troubleshoot, and resolve application incidents and production issues while meeting established SLAs.
• Perform Root Cause Analysis (RCA) and implement corrective and preventive actions to reduce recurring incidents.
• Monitor application health and performance using monitoring and logging tools.
• Collaborate with Development, DevOps, Infrastructure, Database, and Cloud teams to resolve complex technical issues.
• Support application deployments, maintenance activities, and production releases to ensure service continuity.
• Document support procedures, known issues, and technical solutions to maintain an accurate knowledge base.
• Track and report incidents, problems, trends, and operational metrics using ITSM tools such as ServiceNow.
• Participate in Problem Management and Continuous Improvement initiatives to enhance application reliability and operational efficiency.
• Communicate effectively with business users, stakeholders, and technical teams, providing timely updates on incident status and resolutions