Java Application Support

Stefanini LATAM; Región Centro; Presencial; MXN 279.000 - 502.200; Jornada completa

Descripción de la vacante

Stefanini LATAM is seeking an experienced Java Application Support professional to ensure production environment stability and optimal performance. You will troubleshoot incidents, perform RCA, and collaborate with cross-functional teams to drive continuous improvement.

The role requires 5+ years in Java support, strong ITSM tooling knowledge (preferably ServiceNow), and solid skills in Java, REST, SQL, Linux/Unix, and monitoring tools.

Formación

• Bachelor's degree in CS/IT/IS/Engineering or related field.
• Minimum of 5 years in Java Application Support in production environments.
• Solid understanding of application support, incident and problem management.
• Hands-on experience with ITSM tools, preferably ServiceNow.
• Knowledge of Java, REST APIs, SQL, Linux/Unix, and log analysis.
• Familiarity with application monitoring and incident tracking tools.
• Strong customer service, communication, interpersonal, and organizational skills.

Responsabilidades

• Provide technical support for Java applications in production environments, ensuring availability, stability, and performance.
• Troubleshoot, analyze, and resolve incidents and problems using ITSM tools (e.g., ServiceNow) while meeting SLAs.
• Perform Root Cause Analysis (RCA) and implement preventive actions.
• Monitor application performance and identify opportunities for improvement.
• Collaborate with Development, Infrastructure, Database, and Middleware teams to resolve issues.
• Document support procedures, solutions, and knowledge articles.
• Generate reports and track incidents, problems, and metrics.
• Communicate effectively with users and stakeholders on incident status and resolution.
• Participate in deployments, maintenance, and production support to ensure service continuity.

Conocimientos

Java

REST APIs

SQL

Linux/Unix

Log analysis

Incident management

Problem management

ITSM tools

Application monitoring

Customer service

Educación

Bachelor of Science in Computer Science / IT / Information Systems / Engineering or related field

Herramientas

ServiceNow

Descripción del empleo

At Stefanini we are more than 30,000 geniuses, connected from more than 40 countries, we co-create a better future.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Information Systems, Engineering, or a related field.
• Minimum of 5 years of experience in Java Application Support within production environments.
• Solid understanding of Application Support, Incident Management, and Problem Management processes.
• Hands-on experience with ITSM tools, preferably ServiceNow.
• Knowledge of Java, REST APIs, SQL, Linux/Unix, and log analysis/troubleshooting.
• Familiarity with application monitoring and incident tracking tools.
• Basic understanding of the insurance industry is a plus.
• Experience participating in continuous process improvement initiatives.
• Strong customer service, communication, interpersonal, and organizational skills.
• Ability to prioritize workload, work under pressure, and collaborate effectively with cross-functional teams.

Essential Duties and Responsibilities:

• Provide technical support for Java applications in production environments, ensuring availability, stability, and optimal performance.
• Troubleshoot, analyze, and resolve application incidents and problems using ITSM tools such as ServiceNow while meeting established SLAs.
• Perform Root Cause Analysis (RCA) and implement preventive actions to minimize recurring issues.
• Monitor application performance and identify opportunities for continuous improvement.
• Collaborate with Development, Infrastructure, Database, and Middleware teams to resolve complex production issues.
• Document support procedures, solutions, and knowledge articles to enhance the support knowledge base.
• Generate reports and track incidents, problems, and operational metrics.
• Communicate effectively with users, stakeholders, and technical teams by providing timely updates on incident status and resolution.
• Participate in application deployments, maintenance activities, and production support to ensure service continuity.