Public Cloud BD-Public Cloud and AI business development, Mexico

Alibaba Cloud; Ciudad de México; On-site; MXN 900,000 - 1,600,000; Full time

Job summary

Alibaba Cloud in Mexico City seeks an experienced cloud sales professional to proactively analyze industries, identify key customers, and independently map decision-making chains. You will translate business needs into qualified opportunities and drive upsell/cross-sell across customer accounts, accelerating cloud resource consumption.

You will maintain ongoing relationships, understand budgets and vendor landscapes, and work with Solutions Architects to present tailored, high-value solutions.

Qualifications

• 5+ years in cloud computing industry or related B2B/B2G sales roles.
• Experience with large-scale customer stacks and migrations is a plus.
• Industry-specific domain expertise preferred.

Responsibilities

• Analyze key industries in the country/market and map customer decision chains.
• Engage customers in their business language to uncover needs and qualify opportunities.
• Drive upsell and cross-sell with existing customers and accelerate cloud usage.
• Maintain regular contact to align with business strategies, budgets, and vendor landscapes.
• Navigate decision makers, including CXO-level executives, to secure strategic support.

Skills

Industry analysis

Relationship building

Sales strategy

Cross-sell

Job description

Customer Relationship Building and Business Opportunity Development

• Proactively analyze key industries within the assigned country/market, identify key or potential customers, and independently map out the customer’s decision-making chain to uncover real needs.
• Engage customers using their business language to build trust, uncover product and technical requirements, and convert those requirements into qualified sales opportunities.
• Drive upsell and cross-sell initiatives with existing customers, enhance their experience across service and business collaboration, accelerate cloud resource consumption.
• Maintain regular contact with both existing and prospective customers to stay informed of their business strategies, budget cycles, vendor landscape, organizational structure, and technical environment.
• Identify and navigate the customer’s decision-making chain; cultivate and sustain strong relationships at critical decision points — particularly with C-level or C-level direct (CXO-D) executives — to secure strategic support and long‑term partnership in both business and technology domains.

Product and Technical Value Communication

• Leverage in-depth understanding of the customer’s industry and business context to help them recognize the technical value of Alibaba Cloud’s core offerings — including the Apsara Cloud Operating System, the “7 Core Products” and AI/Intelligent Computing solutions — while clearly articulating Alibaba Cloud’s differentiated competitive advantages over rival providers, reinforcing its positioning as the customer’s optimal strategic partner.
• Independently deliver presentations to customers on Alibaba Cloud’s standardized product solutions; or, with support from Solutions Architects (SA), independently articulate tailored solutions aligned with the customer’s specific business scenarios — clearly communicating the competitive advantages of Alibaba Cloud’s offerings and the concrete business value they enable for the customer.

Drive Decision-Making and Opportunity Conversion

• Drive rapid customer decision‐making and sustained adoption of Alibaba Cloud products and technical solutions through effective resource integration and strategic engagement — ensuring continuous value delivery to the customer.
• Employ a full range of sales strategies — including persuasive communication, commercial negotiation, and tailored pricing proposals — to convert opportunities into closed deals, achieving performance targets while fostering mutually beneficial outcomes with customers.
• Proactively identify and elevate customer experience issues encountered during product usage, driving internal cross-functional collaboration to resolve them — thereby catalyzing improvements in Alibaba Cloud’s product solutions, service delivery, and operational processes.

Business Support

• Provide end‑to‑end business support throughout the customer lifecycle by coordinating cross‑functional resources to ensure successful project implementation, and proactively identifying and resolving product usage issues in a timely manner.
• Accelerate the iterative adoption and optimization of Alibaba Cloud products on the customer side to effectively support the achievement of their technical objectives.

Job Requirements

Over 5 years of experience in cloud computing industry, with proven track record in public cloud sales and B2B/B2G sales or pre-sales roles

Prior experience in large-scale customer stack migration

Prior experience in scaling revenue across Key Accounts (KA)

Industry-specific domain expertise preferred