Business Systems Analyst L1

Flex; Región Centro; Presencial; MXN 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Salary

Life & Medical insurance

Christmas Bonus

Food Coupons

Saving Fund

Life Insurance

Descripción de la vacante

Flex is seeking a Business Systems Analyst L1 in Guadalajara, North Campus, to provide first‑level support for manufacturing and production systems on the production floor.

The role reports to IT Operations and involves troubleshooting incidents, supporting internal platforms like Flex Flow and ServiceNow, and collaborating with cross‑functional teams to improve processes. English is required at a basic to intermediate level.

Formación

• BA/BS or equivalent work experience.
• Experience supporting business or manufacturing systems.
• Basic knowledge of relational databases and SQL queries.
• Ability to retrieve, analyze, and validate information from databases.
• Understanding of incident management and ticketing systems.
• English proficiency: Basic to Intermediate.
• Strong analytical and problem‑solving skills.
• Excellent customer service orientation and communication skills.
• Schedule availability.

Responsabilidades

• Provide Level 1 support for production‑related systems and applications.
• Respond to and resolve tickets generated directly from manufacturing operations.
• Support internal platforms and applications such as Flex Flow, ServiceNow/Knowledge Base tools, and custom‑developed systems.
• Troubleshoot Zebra printer issues, label generation, and system connectivity problems.
• Monitor daily system performance and ensure uninterrupted production operations.
• Execute database queries to obtain, validate, and analyze operational information.
• Document incidents, root causes, and solutions within established support processes.
• Escalate complex issues to Level 2 or development teams when required.
• Collaborate with manufacturing, engineering, and IT teams to identify process improvements.
• Support testing and deployment of system enhancements and updates.

Conocimientos

Analytical thinking

SQL basics

Incident management

Customer service

English (basic–intermediate)

Scheduling availability

Educación

BA/BS or equivalent

Herramientas

Relational databases

Descripción del empleo

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don’t meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Job Summary

Flex intends to spin off its Cloud and Power Infrastructure segment into a new, independent publicly traded company, which we’re calling SpinCo, until the name is unveiled. The spin is planned for Q1 2027. If the intended spin occurs, this role will support SpinCo, which will focus on critical digital infrastructure, delivering end-to-end power and thermal management solutions for AI data centers and other mission‑critical applications.

To support our extraordinary teams, which build great products and contribute to our growth, we’re looking to add a Business Systems Analyst L1 located in Guadalajara, North Campus.

Reporting to the IT Operations Manager the Business Systems Analyst L1 role will be responsible for providing first-level support for manufacturing and production systems, ensuring the continuity of business‑critical applications used on the production floor. This role serves as the primary point of contact for users, troubleshooting system incidents, supporting internal applications, and collaborating with technical teams to resolve issues efficiently.

What a typical day looks like:

• Provide Level 1 support for production‑related systems and applications.
• Respond to and resolve tickets generated directly from manufacturing operations.
• Support internal platforms and applications such as Flex Flow, ServiceNow/Knowledge Base tools, and custom‑developed systems.
• Troubleshoot Zebra printer issues, label generation, and system connectivity problems.
• Monitor daily system performance and ensure uninterrupted production operations.
• Execute database queries to obtain, validate, and analyze operational information.
• Document incidents, root causes, and solutions within established support processes.
• Escalate complex issues to Level 2 or development teams when required.
• Collaborate with manufacturing, engineering, and IT teams to identify process improvements.
• Support testing and deployment of system enhancements and updates.

The experience we’re looking to add to our team:

• BA/BS or equivalent work experience.
• Experience supporting business or manufacturing systems.
• Basic knowledge of relational databases and SQL queries.
• Ability to retrieve, analyze, and validate information from databases.
• Understanding of incident management and ticketing systems.
• English proficiency: Basic to Intermediate.
• Strong analytical and problem‑solving skills.
• Excellent customer service orientation and communication skills.
• Schedule availability.

What you’ll receive for the great work you provide:

• Competitive Salary
• Life & Medical insurance
• Christmas Bonus
• Food Coupons
• Saving Fund.
• Life Insurance

KJ12

Job Category

IT

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We’re happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [e-mail] and we’ll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).