Product Operations Specialist - Learner-First SaaS

Coursera Inc.

Ciudad de México

On-site

MXN 440,000 - 550,000

Full time

8 days ago

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Benefits offered by this job

Comprehensive health benefits

RSU equity programs

Global perks

Job summary

Coursera Inc. in Mexico City is seeking a Product Specialist to translate user signals into platform improvements, driving learner and administrator experiences. You will work with product, engineering, and support teams to ensure smooth feature launches and operational readiness.

The role requires leading projects, owning processes, and communicating complex information clearly in English. Coursera offers competitive pay, equity opportunities, and comprehensive benefits in a global, inclusive

Qualifications

3+ years of experience in product operations, customer success, technical support, or client services.
Demonstrated ability to drive projects benefiting clients or end users.
Excellent written and verbal communication in English.

Responsibilities

Advocate for learners by influencing roadmaps and resolving issues.
Collaborate with Product and Engineering to define workflows for feature launches and readiness.
Support users by escalating issues, triaging, and updating internal resources.
Own projects to improve internal processes and tools for efficiency.
Present data-driven insights to stakeholders to guide decisions.
Build relationships across cross-functional teams to deliver learner-first solutions.