Product Specialist

Coursera Inc.; Ciudad de México; On-site; MXN 440,000 - 550,000; Full time

Benefits offered by this job

Comprehensive health benefits

RSU equity programs

Global perks

Job summary

Coursera Inc. in Mexico City is seeking a Product Specialist to translate user signals into platform improvements, driving learner and administrator experiences. You will work with product, engineering, and support teams to ensure smooth feature launches and operational readiness.

The role requires leading projects, owning processes, and communicating complex information clearly in English. Coursera offers competitive pay, equity opportunities, and comprehensive benefits in a global, inclusive

Qualifications

• 3+ years of experience in product operations, customer success, technical support, or client services.
• Demonstrated ability to drive projects benefiting clients or end users.
• Excellent written and verbal communication in English.

Responsibilities

• Advocate for learners by influencing roadmaps and resolving issues.
• Collaborate with Product and Engineering to define workflows for feature launches and readiness.
• Support users by escalating issues, triaging, and updating internal resources.
• Own projects to improve internal processes and tools for efficiency.
• Present data-driven insights to stakeholders to guide decisions.
• Build relationships across cross-functional teams to deliver learner-first solutions.

Skills

Product operations

Customer success

Technical support

Client services

Job description

Coursera and Udemy are now one company, bringing together two mission-driven brands to create the world’s most powerful platform for turning learning into progress. Together, we help more than 300 million learners and 12,000+ enterprise customers build the skills they need for a world being reshaped by AI. Read more about the combined company by visiting our blog .

AI is transforming how people learn, work, and grow, and the need for new skills has never been greater. Coursera brings trusted content and credentials from leading university and industry partners, while Udemy brings a dynamic skills marketplace and global network of real-world experts. By combining these strengths, we can connect more people and organizations to the skills they need, when they need them.

Shape what comes next

By joining our team, you’ll have the opportunity to reshape how the world learns and applies skills—and help millions of people participate in the new economy. Bring your ideas, expertise, and perspective to meaningful work that can make a difference at global scale.

How we work:

Coursera + Udemy lets you choose the best way to work, whether it’s from home, an office, or a collaboration space. We’re a globally distributed team that comes together intentionally for collaboration, complex problem-solving, and key milestones — creating opportunities for teams to come together. If you’re ready to make a global impact, help scale unique products across Coursera + Udemy, and grow your career, apply below.

• Customer Advocacy: You keep our learners, partners, and administrators at the center of your work, identifying and anticipating their needs and pain points. You thoughtfully advocate for customer needs cross-functionally.
• Project Management:You manage multiple work streams and cross-functional stakeholders to drive customer-focused projects, adapting quickly to changes. You identify opportunities to improve processes and initiate lightweight project plans.
• Data-driven Storytelling:You analyze quantitative and qualitative data and use your technical platform expertise and critical thinking to identify keen user insights to communicate succinctly and memorably.
• Communication: You are fluent in the English language and can communicate clearly to both technical and non-technical audiences, both verbally and in writing.

About this role

• The Product Specialist team sits at the intersection of Support, Product, Engineering, and Customer-facing teams, translating user signals into structured improvements that enhance platform quality, reduce friction, and enable scalable growth.Product Specialists equip our user-facing teams to provide a seamless user experience on our platform as well as drive user-centric platform enhancements by strategically pinpointing key challenges and opportunities to the right internal stakeholders at the right time.
• The Product Specialist team meets the challenge of internal stakeholders’ competing priorities by nimbly adjusting advocacy strategies to compliment current company priorities. As Product Specialists grow in the role, they take on higher-impact projects and partner closely with leaders in Product, Engineering, Marketing, and Support. The role and these projects ensure that our users remain at the center of product and process development across our company.

What you’ll be doing

• Use Coursera platform expertise to advocate for and create great learner and administrator experiences by influencing roadmaps, driving issue resolution, and building creative technical solutions
• Work closely with Product and Engineering teams to define and execute workflows for new feature launch operational readiness, representing our team and our learners
• Work closely with our Support teams to directly enable users by driving escalation resolution, triaging issues, and updating internal resources
• Own projects that improve our operational processes and internal tools & resources to improve our effectiveness and efficiency
• Present data-driven support insights to internal stakeholders to showcase trends and guide internal decision-making
• Build strong working relationships with multiple internal cross-functional teams and collaborate to create learners-first solutions

What you’ll have

• 3+ years of experience in product operations, customer success, technical support, or client services, working directly with Product and Engineering teams to resolve issues and drive product improvements in a fast-paced SaaS environment
• Demonstrated ability to drive projects that benefit clients, customers, or end users, with comfort acting as a project owner who can manage competing stakeholder priorities
• Experience with mastering a technical platform and providing technical consultative support
• Written and verbal communication skills (English) to communicate complex technical information clearly, succinctly, and professionally
• Experience working independently as an individual contributor, managing multiple high-stakes workstreams and achieving impact

Compensation

At Coursera, we offer competitive, zone-based pay aligned to your location, experience, and role level. Our total rewards package goes beyond salary, with comprehensive health and wellness benefits, bonus and RSU equity programs, and global perks designed to help you grow and thrive wherever you are.

This role is only available for hire in Mexico City.

Coursera offers competitive pay and fair compensation practices across all regions. Job titles may span multiple career levels, and the targeted hiring annual base salary range for this role in Mexico City is MXN 440,000.00 - MXN 550,000.00. Actual compensation will depend on factors such as experience, education, transferable skills, business needs, and location. This range may be adjusted over time and may include eligibility for variable pay, equity, and comprehensive benefits.

Coursera is an Equal Opportunity Employer committed to building a welcoming and inclusive workplace. We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request at [e-mail].