Product Specialist — Learner Experience & Growth

Trabajo; Ciudad de México; Remote; MXN 600,000 - 900,000; Full time

Job summary

Coursera and Udemy, now a single company, are seeking a Product Specialist to bridge Support, Product, Engineering and Customer-facing teams. You will translate user signals into improvements that scale across the platform.

You’ll advocate for learner and administrator experiences, define workflows for new feature launches, enable users through escalations, own internal process projects, and present data-driven insights to guide decisions.

Qualifications

• 3+ years of experience in product operations, customer success, technical support, or client services in a fast-paced SaaS environment.
• Proven ability to drive projects that benefit clients and end users while managing competing stakeholder priorities.
• Experience with mastering a technical platform.

Responsibilities

• Advocate for learner and administrator experiences by influencing roadmaps, driving issue resolution, and building creative technical solutions.
• Collaborate with Product and Engineering to define and execute workflows for new feature launch operational readiness, representing our team and our learners.
• Work closely with Support to enable users by driving escalation resolution, triaging issues, and updating internal resources.
• Own projects that improve our operational processes and internal tools & resources to improve our effectiveness and efficiency.
• Present data-driven support insights to internal stakeholders to showcase trends and guide internal decision-making.
• Build strong working relationships with multiple cross-functional teams to create learners-first solutions.

Skills

Product ops

Customer success

SaaS experience

Stakeholder mgmt

Job description

Coursera and Udemy, now a single company, are seeking a Product Specialist to bridge Support, Product, Engineering and Customer-facing teams. You will translate user signals into improvements that scale across the platform.

You’ll advocate for learner and administrator experiences, define workflows for new feature launches, enable users through escalations, own internal process projects, and present data-driven insights to guide decisions.