Product Specialist: Shape Learner Experience & Growth

Coursera; Ciudad de México; Presencial; MXN 440.000 - 550.000; Jornada completa

Descripción de la vacante

Coursera is seeking a Product Specialist in Mexico City to bridge Support, Product, Engineering and Customer-facing teams, turning user signals into improvements that enhance platform and growth. You’ll advocate for learners and administrators, shaping roadmaps and driving issue resolution.

You’ll partner with Product and Engineering to define workflows for new feature launches, while supporting our Support teams to escalate and resolve issues.

Formación

• Customer advocacy: keep learners, partners, and administrators at the center of your work.
• Project management: manage multiple workstreams and cross-functional stakeholders.
• Data-driven storytelling: analyze data to identify insights and communicate them clearly.
• Written and verbal communication in English to convey technical information clearly.

Responsabilidades

• Use Coursera platform expertise to advocate for and create great learner and administrator experiences by influencing roadmaps, driving issue resolution, and building creative technical solutions
• Work closely with Product and Engineering teams to define and execute workflows for new feature launch operational readiness, representing our team and our learners
• Work closely with our Support teams to directly enable users by driving escalation resolution, triaging issues, and updating internal resources
• Own projects that improve our operational processes and internal tools & resources to improve our effectiveness and efficiency
• Present data-driven support insights to internal stakeholders to showcase trends and guide internal decision-making
• Build strong working relationships with multiple internal cross-functional teams and collaborate to create learners-first solutions

Conocimientos

Customer Advocacy

Project Management

Data-driven Storytelling

Communication (English)

Descripción del empleo

Coursera is seeking a Product Specialist in Mexico City to bridge Support, Product, Engineering and Customer-facing teams, turning user signals into improvements that enhance platform and growth. You’ll advocate for learners and administrators, shaping roadmaps and driving issue resolution.

You’ll partner with Product and Engineering to define workflows for new feature launches, while supporting our Support teams to escalate and resolve issues.