Instructional Design Specialist

ResultsCX Named ‘Major Contender’ in Everest Group; Hermosillo; On-site; MXN 400,000 - 520,000; Full time

Benefits offered by this job

Health insurance

Transport for night shifts

Training and development opportunities

Collaborative work environment

Job summary

ResultsCX in Hermosillo, MX is seeking an Instructional Design Specialist to collaborate with our Instructional Design Manager, partners, and subject matter experts. You will craft engaging learning modules, comprehensive course maps, and instructor-led guides while developing microlearning videos and multimedia resources to enhance learning experiences.

You’ll blend multimedia elements with clear instructional design to educate and engage employees and stakeholders, driving measurable outcomes

Qualifications

• Bachelor’s or Master’s in Instructional Design or related field, or 3–5 years of relevant experience.
• Understanding of adult learning principles and instructional design theories.
• Proficiency with LMS, Articulate 360, and multimedia tools (Vyond, Canva, Genially).

Responsibilities

• Collaborate with stakeholders to identify learning needs and design tailored solutions.
• Create engaging instructional materials with multimedia elements.
• Develop curriculum outlines and learning pathways for diverse learner needs.
• Conduct needs analyses to identify gaps and opportunities for improvement.
• Leverage educational technologies and LMS to deliver scalable learning experiences.
• Ensure quality through reviews, assessments, and continuous improvement.
• Manage multiple projects from inception to delivery within budgets and timelines.
• Collaborate with SMEs and educators to incorporate diverse perspectives.
• Provide training and support to trainers and learners on tools and methods.
• Stay updated on trends in instructional design and educational tech.

Skills

LMS proficiency

Articulate 360

Multimedia production

Storyboarding & scriptwriting

Canva & Genially proficiency

Adobe Creative Cloud

Project management

Instructional design theories

Strong communication

Education

Bachelor’s or Master’s degree in Instructional Design / Educational Technology

3–5 years of instructional design experience in corporate/academic settings

Tools

Articulate 360

Vyond

Photoshop

Illustrator

Canva

Genially

Adobe Creative Cloud

Job description

Instructional Design Specialist

Full Location: Hermosillo - MX

Join our dynamic team as Instructional Design Specialist , and you will collaborate closely with our Instructional Design Manager, project partners, and subject matter experts. Together, we'll craft engaging learning modules, comprehensive course maps, and effective instructor-led training guides. But that's not all - you'll have the opportunity to flex your creative muscles by developing a variety of supporting materials, including impactful microlearning videos and multimedia resources, all tailored to enhance the learning experience. With your strong interpersonal, written, and visual communication skills, you'll expertly blend multimedia elements to effectively educate and engage our employees and stakeholders. If you're passionate about creating compelling learning experiences that drive success, we're excited to welcome you aboard.

We expect greater of ourselves... What’s Your Greater? Come find it at ResultsCX!

In this role you will:

• Collaborate with stakeholders to identify learning needs and design tailored learning solutions that align with organizational goals and objectives.
• Create engaging and interactive instructional materials, leveraging multimedia elements and technology tools to enhance learner engagement and comprehension.
• Develop comprehensive curriculum outlines and learning pathways that cater to diverse learner needs, ensuring a seamless and impactful learning journey.
• Conduct rigorous needs analyses and performance evaluations to identify gaps and opportunities for improvement in learning outcomes.
• Harness the power of educational technologies and learning management systems to deliver dynamic and scalable learning experiences across various platforms.
• Ensure the quality and effectiveness of instructional materials through rigorous reviews, assessments, and continuous improvement initiatives.
• Manage multiple projects simultaneously, from inception to delivery, ensuring timely completion within budgetary constraints and stakeholder expectations.
• Foster collaborative relationships with subject matter experts, educators, and stakeholders to leverage diverse perspectives and expertise in the instructional design process.
• Provide training and support to trainers and learners on the effective use of instructional materials and technology tools, empowering them to maximize learning outcomes.
• Stay abreast of emerging trends and best practices in instructional design and educational technology, continuously enhancing your skills and expertise to drive innovation and excellence.

To join our team, you need:

• Bachelor’s or Master’s degree in Instructional Design, Educational Technology, or a related field, OR, a minimum of 3-5 years of experience in instructional design, curriculum development, or educational technology in a corporate or academic setting.
• Strong understanding of adult learning principles, instructional design theories, and best practices in educational psychology.
• Proficiency in learning management systems (LMS), authoring tools (i.e., Articulate 360), multimedia production software (e.g., Vyond, Adobe Creative Cloud, Canva, Genially, etc.), and emerging educational technologies.
• Ability to think creatively and analytically to design innovative solutions that address diverse learning needs and challenges.
• Excellent verbal and written communication skills, with the ability to articulate complex ideas clearly and concisely to diverse audiences.
• Strong organizational and project management skills, with the ability to manage multiple projects simultaneously and deliver results within deadlines and budgetary constraints.
• Ability to collaborate effectively with cross-functional teams and stakeholders, fostering a culture of teamwork and shared success.
• Meticulous attention to detail in instructional design, content development, and quality assurance processes to ensure accuracy and effectiveness.
• Flexibility and adaptability to navigate evolving business needs, technologies, and learning methodologies in a fast-paced environment.
• A passion for lifelong learning and professional development, with a commitment to staying updated on emerging trends and advancements in instructional design and educational technology.
• Drive and determination to achieve measurable learning outcomes and impact organizational performance through effective instructional design and development.
• Proven working experience in instructional design and with instructional technology
• Excellent knowledge of learning theories and instructional design models
• Lesson and curriculum planning skills
• Solid knowledge of course development software (Articulate 360, Canva, Genially) and at least one Learning Management System
• Multimedia design skills (Vyond, Photoshop, Illustrator)
• Ability to write effective copy, instructional text, audio scripts/video scripts, and storyboards
• Proven track record of designing and delivering impactful learning solutions that drive measurable results and enhance organizational performance.
• Demonstrated proficiency in instructional design methodologies, learning management systems, authoring tools, and multimedia production software.

Why join ResultCX:

• Competitive salary package
• Transport facility for night shifts
• Comprehensive training and development opportunities
• Health insurance and other employee benefits
• Collaborative and supportive work environment

About ResultsCX:

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.