Product Specialist: Learner Advocate & Growth Catalyst

Coursera Sourcing; Ciudad de México; Presencial; MXN 440.000 - 550.000; Jornada completa

Descripción de la vacante

Coursera + Udemy is seeking a Product Specialist-style role focused on customer success and platform advocacy within Mexico City. You’ll influence roadmaps, coordinate cross-functional teams, and drive performance improvements for learners and administrators on our global platform.

You’ll work with Product, Engineering, and Support to resolve issues, enable users, and implement scalable processes while communicating clearly in English.

Formación

• 3+ years of experience in customer success, technical support, or client services, working with technical teams.
• Demonstrated ability to drive projects that benefit clients, customers, or end users.
• Experience with mastering a technical platform and providing technical consultative support.
• Written and verbal communication skills (English) to communicate technical information clearly, succinctly, and professionally.

Responsabilidades

• Use Coursera platform expertise to advocate for and create great learner and administrator experiences by influencing roadmaps, driving issue resolution, and building creative technical solutions.
• Work closely with Product and Engineering teams to define and execute workflows for new feature launch operational readiness, representing our team and our learners.
• Work closely with our Support teams to directly enable users by driving escalation resolution, triaging issues, and updating internal resources.
• Own projects that improve our operational processes and internal tools & resources to improve our effectiveness and efficiency.
• Present data-driven support insights to internal stakeholders to showcase trends and guide internal decision-making.
• Build strong working relationships with multiple internal cross-functional teams and collaborate to create learners-first solutions.

Conocimientos

Customer success

Technical support

Client services

English communication

Descripción del empleo

Coursera + Udemy is seeking a Product Specialist-style role focused on customer success and platform advocacy within Mexico City. You’ll influence roadmaps, coordinate cross-functional teams, and drive performance improvements for learners and administrators on our global platform.

You’ll work with Product, Engineering, and Support to resolve issues, enable users, and implement scalable processes while communicating clearly in English.