Product-Led Growth Sales Specialist (Hybrid)

Zendesk, S. De R.L. DE CV (Mexico); Ciudad de México; Hybrid; MXN 450,000 - 650,000; Full time

Job summary

Zendesk is seeking a Product Led Growth Sales Specialist in Mexico City. The role focuses on handling inbound inquiries via chat and email, articulating product value, and driving customer delight.

You will work closely with traditional sales colleagues to optimize the buyer journey and contribute to growth in our Digital Segment. The position requires strong English communication and a willingness to work in-office four days per week in CDMX or nearby.

Qualifications

• Fluent written English; strong communication skills.
• Experience in a sales role or eagerness to start in sales.
• Ability to learn Zendesk tools quickly.
• Excellent multitasking and organization in a fast-paced environment.
• Willing to work in-office 4 days per week.

Responsibilities

• Respond to a high volume inbound inquiries via chat and email, within Zendesk.
• Articulate the value of Zendesk solutions to prospects and customers.
• Proactively follow up on queries to maintain high CSAT scores.
• Become a product expert and provide feedback to Product, Revenue Operations, and Advocacy teams.
• Engage in engaging conversations and identify opportunities for account managers when needed.
• Collaborate with core sales to smoothly hand over complex opportunities.
• Exceed activity metrics and contribute to revenue goals.

Skills

English

Sales experience

Multilingual

Learn Zendesk tools

Job description

Zendesk is seeking a Product Led Growth Sales Specialist in Mexico City. The role focuses on handling inbound inquiries via chat and email, articulating product value, and driving customer delight.

You will work closely with traditional sales colleagues to optimize the buyer journey and contribute to growth in our Digital Segment. The position requires strong English communication and a willingness to work in-office four days per week in CDMX or nearby.