PLG Sales Representative

Zendesk, Inc.; Ciudad de México; Hybrid; MXN 420,000 - 660,000; Full time

Job summary

Zendesk, Inc. is seeking a Product Led Growth Sales Specialist to engage inbound inquiries and drive customer value with Zendesk solutions. You will respond via chat and email, articulate product benefits, and collaborate with core sales to handle more complex opportunities.

The role is hybrid with a preference for candidates located in Mexico City, with an onsite four days per week requirement and a proactive, growth-driven mindset.

Qualifications

• Excellent written communication in English; additional language desirable.
• Sales experience or recent college graduate seeking entry-level sales.
• Passion for Zendesk technology and quick learning of tools and processes.
• Strong organizational skills with multitasking and high-volume opportunities.
• Thrives in a fast-paced environment with strategic thinking and execution.
• Previous SDR/BDR or customer-facing role is advantageous.
• Work in-office 4 days per week.

Responsibilities

• Respond to high volumes of inbound leads and existing inquiries via Zendesk messaging and email.
• Articulate value of Zendesk solutions to prospects and guide buying decisions.
• Follow up proactively to ensure satisfactory resolution of inquiries.
• Become a product expert and relay customer feedback to Product/Revenue Ops/Advocacy.
• Engage with customers to build trust and identify when account manager involvement is needed.
• Collaborate with strategic sellers to transition complex opportunities.
• Exceed activity metrics and contribute to revenue goals.

Skills

Excellent written communication in 영어

Additional language (French/German/Sp/

Education

Bachelor's degree or recent college graduate

Job description

About Us

At Zendesk, we are committed to delivering exceptional customer experiences through our innovative solutions. We are excited to expand our team with a Product Led Growth Sales Specialist who thrives in a fast‑paced environment and is passionate about engaging with customers. If you are eager to contribute to a growing team and make a significant impact on customer journeys, we want to hear from you!

Role Overview

As a Product Led Growth Sales Rep, you will be at the forefront of our customer engagement strategy, primarily handling inbound inquiries from new and existing customers. Your role will involve providing exceptional support via chat and email, while also leveraging calls when necessary to create customer delight. This position is designed for individuals who are excited by targets and see this role as a stepping stone into sales, marketing, or product management. You will collaborate closely with a team of traditional sales professionals, complementing each other's efforts to optimize customer experiences and drive growth.

Please note we are advertising this role proactively as part of planned growth in our Digital Segment

What You Will Be Doing

Customer Engagement

Work directly within our Zendesk solution to respond to a high volume of inbound leads and existing customer inquiries via messaging and email, ensuring timely and effective communication.

Value Articulation

Help both prospects and customers see the value in Zendesk's solutions, guiding them through their purchasing journey and assisting in informed buying decisions.

Proactive Follow‑Up

Proactively follow up on all queries to ensure satisfactory resolution of 100% of inquiries owned by the team, championing our service to achieve high CSAT scores.

Expertise Development

Become a product expert, articulating the benefits of Zendesk products and serving as the voice of our customers by providing valuable feedback loops to teams in Product, Revenue Operations, and Advocacy.

Engaging Conversations

Quickly create engaging conversations with customers, establishing trust and positioning yourself as a trusted advisor while identifying when deeper engagement with an account manager may be beneficial.

Collaboration with core sales

Work closely with strategic sellers to warmly hand over more complex sales opportunities that require a one-on-one approach, ensuring a seamless transition and continued support for the customer.

Activity and Revenue Contribution

Exceed team activity metrics, contribute to the revenue goals, and supply advanced opportunities to our strategic sellers.

Qualifications

• Excellent written communication skills in English; proficiency in a secondary language such as French, German, Spanish, or Portuguese is highly desirable.
• Experience in a sales role, or someone looking to take their first step in sales out of College.
• A genuine passion for Zendesk technology with a quick ability to learn tools and processes.
• Strong organizational skills, capable of multitasking and managing a high volume of opportunities effectively.
• Ability to thrive in a fast‑paced environment, demonstrating strategic thinking and tactical execution to achieve results.
• Previous SDR/BDR experience or any other type of customer facing role is a strong advantage.
• Work in‑office 4 days per week

Why Join Us

At Zendesk, we value diversity and inclusion and are dedicated to creating a workplace where everyone can thrive. If you are ready to take on a rewarding role that combines sales expertise with a focus on customer experience.

Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in‑office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gende