PROCESS COACH

Intugo; Región Centro; Presencial; MXN 279.000 - 469.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Professional growth

Collaborative environment

Policy-based benefits

Weekday schedule

Location: Guadalajara

Descripción de la vacante

Intugo, in partnership with a foreign company specialized in revenue cycle management, seeks a Domain Trainer to elevate the RCM skill set in Guadalajara. You will design training, SOPs, and assessment plans to ensure teams master software, compliance, and project specifics.

Ideal candidates bring 4+ years in US Healthcare RCM, strong curriculum development skills, bilingual English/Spanish, and solid coaching ability to improve contact center processes and billing system proficiency, with

Formación

• Minimum 4 years of experience in Revenue Cycle Management (US Healthcare) and prior experience as an SME or Domain Trainer.
• Proficiency in RCM methodologies, including curriculum development and tracking knowledge effectiveness.
• Bilingual proficiency (English & Spanish) with highly proficient verbal and written communication skills.
• Strong coaching skills and in-depth knowledge of contact center processes and billing systems (preferably Epic).
• Gross Salary: Competitive (To be discussed).

Responsabilidades

• Conduct training sessions and weekly assessments to ensure team members are equipped with necessary RCM software, compliance regulations, and project specifics.
• Create and maintain Standard Operating Procedures (SOPs) for onboarding new clients in Accounts Receivable to ensure consistency and efficiency.
• Develop training modules and conduct refresher training based on root cause analysis to effectively bridge identified knowledge gaps.

Conocimientos

RCM knowledge

Curriculum development

Tracking effectiveness

Bilingual English-Spanish

Coaching skills

Contact center processes

Billing systems

Herramientas

Epic

Descripción del empleo

Intugo, in partnership with a foreign company specialized in revenue cycle management and strategic partner growth services, is looking for you. Grow your career with us!

What You’ll Do

• Conduct training sessions and weekly assessments to ensure team members are equipped with necessary RCM software, compliance regulations, and project specifics.


• Create and maintain Standard Operating Procedures (SOPs) for onboarding new clients in Accounts Receivable to ensure consistency and efficiency.


• Develop training modules and conduct refresher training based on root cause analysis to effectively bridge identified knowledge gaps.

What You Need

• Minimum 4 years of experience in Revenue Cycle Management (US Healthcare) and prior experience as an SME or Domain Trainer.


• Proficiency in RCM methodologies, including curriculum development and tracking knowledge effectiveness.


• Bilingual proficiency (English & Spanish) with highly proficient verbal and written communication skills.


• Strong coaching skills and in-depth knowledge of contact center processes and billing systems (preferably Epic).


• Gross Salary: Competitive (To be discussed).

What We Offer You

• Professional growth within a strategic international partner for growth.


• Collaborative environment focused on intelligent automation and high-touch customer support.


• Key benefits as per policy (TBD).


• Schedule: To be determined (Typically Monday to Friday).


• Location: Guadalajara.