Customer Experience Trainer | Healthcare BPO

Resolv Global; León; Presencial; MXN 141.000 - 188.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Remote work from México

Weekly payment

Paid training

Independent contractor

Descripción de la vacante

Resolv Global is seeking experienced trainers for a fully remote healthcare BPO supporting a US-based program. You will deliver structured training to new customer experience representatives and facilitate virtual sessions across English and Spanish speakers.

Ideal candidates have BPO training experience, healthcare knowledge, and at least 1 year of remote work. The role requires excellent communication and the ability to work US business hours.

Formación

• Experience delivering training in a BPO or contact center setting.
• Healthcare/customer experience background is essential.
• Minimum 1 year of remote work experience.
• Fluency in English and Spanish, both written and spoken.
• Strong presentation and communication abilities.

Responsabilidades

• Deliver engaging and structured training to new customer experience representatives.
• Facilitate virtual training sessions professionally and effectively.
• Explain processes, procedures, and customer service expectations clearly.
• Use varied teaching methods to suit different learners.
• Monitor understanding and identify knowledge gaps.
• Provide feedback and coaching throughout training.
• Help prepare new hires to transition to production.
• Maintain training records and report learner progress.
• Adapt delivery as processes or systems change.

Conocimientos

BPO training

Healthcare knowledge

Remote work experience

Bilingual English/Spanish

Presentation skills

Coaching learners

Tech-savvy

Organizational skills

Descripción del empleo

We are looking for experienced Trainers to join a growing, fully remote healthcare BPO operation supporting a US-based program.

This role is ideal for experienced professionals who understand that great training is about more than simply presenting information. We're looking for trainers who can engage learners, explain processes clearly, identify knowledge gaps, and prepare customer experience representatives to perform confidently in a live healthcare environment.

You should be comfortable working with technology, delivering training virtually, and communicating complex information in a clear and easy-to-understand way.

You must also be comfortable working U.S. business hours and communicating at a very high level in both English and Spanish.

What You'll Do

• Deliver engaging and structured training to new customer experience representatives
• Facilitate virtual training sessions in a professional and engaging manner
• Explain processes, procedures, systems, and customer service expectations clearly
• Use different teaching approaches to accommodate different learning styles
• Monitor learner understanding and identify knowledge gaps
• Conduct knowledge checks, exercises, role plays, and practical activities
• Provide constructive feedback and coaching throughout training
• Support learners who require additional guidance
• Help prepare new hires for the transition from training into production
• Work closely with Team Leads and other leadership members to support learner readiness
• Maintain accurate training records and communicate learner progress
• Adapt training delivery when processes, systems, or requirements change
• Create a positive, professional, and accountable learning environment

Compensation & Work Setup

• $6.50 USD per hour
• 100% remote from México
• Paid weekly in arrears
• Paid training
• Independent Contractor arrangement

Technical Requirements (Essential)

To be considered, candidates must meet all technical requirements below:

• Windows 11 PC (Mac not supported)
• 16 GB RAM
• Dual monitors
• Webcam and Wired USB Headset
• i5 processor or higher
• Fibre internet with a wired connection (Ethernet cable)
• Backup power solutionMicrosoft Teams / Office 365

Applications that do not meet the minimum technical requirements may not move forward in the process.

Hiring Process

To ensure fairness and consistency, all applicants must complete every stage of the hiring process.

Our process includes:

• English Resume Review
• Pre-Screen Questionnaire
• One-Way Video Interview
• Live Interview
• Final Interview

Important

• This is an English-speaking role that requires strong written and verbal English communication skills.
• All resumes must be submitted in English to be considered for the position.
• This role is only available to Mexican nationals currently residing in México.

Requirements:

What We're Looking For

Required:

• Previous BPO/contact center training experience
• Healthcare/medical customer experience is essential
• Previous experience delivering training to customer service/contact center teamsAt least 1 year of previous remote work experience
• Fully bilingual in English and Spanish
• Excellent spoken and written English
• Strong presentation and communication skills
• Confident delivering training virtually
• Tech-savvy and comfortable learning new systems and platforms
• Strong organizational skills and attention to detail
• Patient, approachable, and able to coach different types of learners
• Strong team-player mentality
• Comfortable working U.S. business hours
• Available to start immediately
• Reliable computer, internet connection, headset, and suitable remote workspace
• Comfortable working as an Independent Contractor