Prestige Beauty Counter Lead & Growth Coach

The Estée Lauder Companies Inc.; Monterrey; Presencial; MXN 360.000 - 480.000; Jornada completa

Descripción de la vacante

The Estée Lauder Companies Inc. in Monterrey seeks a dynamic Counter Manager to lead a team of Sales Associates, driving sales, service and store operations with initiative and strong leadership.

You will build an agile business plan, recruit and retain customers through targeted events, CRM initiatives and high-quality customer interactions, shaping a long-term growth path within the prestige beauty sector.

Formación

• Effective verbal and written communication skills.
• Quality customer service skills.
• Results oriented with high drive to meet objectives.
• Pursue goals beyond what is required or expected.
• Develop others and bolster their abilities.
• Anticipates and meets customers' needs.
• Diplomacy in difficult customer service situations.
• Lead and hold teams accountable.
• Build networks and model respectful teamwork.
• Attention to detail and organizational skills.
• Ability to work autonomously and contribute to the team.
• Proactive and positive approach in tasks.

Responsabilidades

• Lead, coach and develop a team of Sales Associates.
• Achieve sales, customer service and operational targets.
• Create and execute agile business plans for customer recruitment.
• Organize in-store events and manage customer relationships.

Conocimientos

Customer service excellence

Verbal & written communication

Team leadership

Coaching and development

Sales-driven

Attention to detail

Herramientas

Microsoft Excel

Email systems

Descripción del empleo

The Estée Lauder Companies Inc. in Monterrey seeks a dynamic Counter Manager to lead a team of Sales Associates, driving sales, service and store operations with initiative and strong leadership.

You will build an agile business plan, recruit and retain customers through targeted events, CRM initiatives and high-quality customer interactions, shaping a long-term growth path within the prestige beauty sector.