Prestige Beauty Counter Lead & Growth Coach

The Estée Lauder Companies; Región Centro; Presencial; MXN 180.000 - 260.000; Jornada completa

Descripción de la vacante

The Estée Lauder Companies is seeking a dynamic Counter Manager to lead, coach and develop our Sales Associates in a fast-paced retail environment. You will drive sales, deliver exceptional customer service and manage store operations with accountability for results.

The role emphasizes coaching, business planning, and delivering engaging in-store events to recruit and retain customers. Strong leadership and relationship-building skills are essential in this prestige beauty setting.

Formación

• Experience in retail management or counter management preferred.
• Strong communication and interpersonal skills for customer interactions.
• Proven track record of meeting or exceeding sales targets.
• Ability to coach and develop a team to improve performance.
• Demonstrates diplomacy in handling difficult customer situations.
• Able to plan and execute events and promotions at the store level.
• Proficient in using standard business software (email, spreadsheets).

Responsabilidades

• Lead, coach and develop a team of Sales Associates to achieve sales, service and operational targets.
• Develop and execute an agile store business plan.
• Recruit and retain customers through targeted in-store events and customer relationship management.
• Set high standards for customer service and store presentation.
• Collaborate with store leadership on planning and execution of promotions and events.

Conocimientos

Verbal communication

Written communication

Interpersonal skills

Customer service

Results oriented

Goal-driven

People development

Diplomacy and tact

Networking

Team leadership

Attention to detail

Autonomy

Proactiveness

Discretion

Retail sales experience

Store leadership

Herramientas

Microsoft Excel

Email

Descripción del empleo

The Estée Lauder Companies is seeking a dynamic Counter Manager to lead, coach and develop our Sales Associates in a fast-paced retail environment. You will drive sales, deliver exceptional customer service and manage store operations with accountability for results.

The role emphasizes coaching, business planning, and delivering engaging in-store events to recruit and retain customers. Strong leadership and relationship-building skills are essential in this prestige beauty setting.