Premier Experience Management Lead

DiDi; Ciudad de México; Presencial; MXN 1.800.000 - 3.000.000; Jornada completa

Descripción de la vacante

DiDi Premier is seeking an experienced operator and people leader to own the Experience Control System, shaping standards, audits, and enforcement across the service. You will run mystery shopper programs, calibrate enforcement, and drive a non-negotiable experience floor in a premium mobility platform.

You will lead a team of analysts across compliance and audit, partner with operations and product, and ensure audit signals translate into clear processes while supporting market launches in

Formación

• 5+ years of experience in mobility, marketplace, premium hospitality, aviation, or franchise operations, with at least 2 years of people management.

Responsabilidades

• Own the end-to-end Premier compliance architecture and enforcement.
• Build the cross-functional operating model connecting Experience Management to the business.
• Validate outcomes through passenger ratings, partner satisfaction, and driver sentiment.
• Lead market expansion readiness for Premier launches in new markets.

Herramientas

SQL

Python

Descripción del empleo

DiDi Premier is seeking an experienced operator and people leader to own the Experience Control System, shaping standards, audits, and enforcement across the service. You will run mystery shopper programs, calibrate enforcement, and drive a non-negotiable experience floor in a premium mobility platform.

You will lead a team of analysts across compliance and audit, partner with operations and product, and ensure audit signals translate into clear processes while supporting market launches in